Jillian Huang
Perth,WA,
Summary
Dedicated and compassionate final year Oral Health Therapy student awaiting AHPRA registration. Possesses a strong foundation in patient-centered care, preventive dental practices and a genuine passion for oral health. Completing studies with practical experience in clinical settings, delivering thorough oral health assessments, treatments, and education to diverse patients. Proven ability to work collaboratively in team environments and communicate effectively with patients to promote oral health awareness. Committed to ongoing professional development and delivering high-quality care to enhance patient outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Acts Dental Perth
04.2024 - Current
- Provided excellent customer service by greeting and interacting with patients; promptly addressing inquiries via phone, email, or in-person interactions with empathy and professionalism, fostering trust.
- Managed office logistics by scheduling appointments and referrals, maintaining files, processing insurance claims, payments and finances through Dental4Windows.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice, and facilitated clear communication to ensure optimal care coordination.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Retail Customer Service Worker
Minitopia
09.2022 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates (4.6 star rating Google reviews).
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Volunteer Church PA Sound System
Perth Chinese Christian Church
06.2018 - Current
- Controlled microphones, instruments, sound levels and outputs to produce high-quality audio during church service.
- Reduced audio issues during live worship by conducting thorough sound checks and addressing potential problems before service.
- Ensured seamless integration of audio elements into visual media by collaborating closely with video and presentation editors.
- Collaborated in teams consisting of musicians, speakers and technicians with a high level of communication to ensure teamwork and smooth operations.
Volunteer Retail Bookshop Assistant
Save the Children
01.2022 - 08.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Completed daily tasks accurately and on-time to support shop needs.
- Contributed to a positive team atmosphere through effective communication and support of fellow associates.
- Collected and handled payment by cash, debit or credit card accurately and efficiently at the point of sale, minimising errors and discrepancies.
Education
Bachelor of Science - Oral Health Therapy
Curtin University
Perth, WA12.2024
High School Diploma -
Willetton Senior High School
Perth, WA11.2020
Skills
Teamwork
Communication
Problem-solving
Flexibility
Interpersonal
Organisational
Technical
Clinical Support
Certification
- Autism Awareness & Strategies in the Health & Dental Sectors, Autism Association of Western Australia, Jan 2024
- First Aid and CPR (Cardiopulmonary Resuscitation) Certification, Australia Wide First Aid, Jan 2024
- National Disability Insurance Scheme (NDIS) Check, Government of Western Australia Department of Communities, Jan 2024
- National Hand Hygiene Initiative (NHHI), Australian Commission on Safety and Quality in Health, Jan 2024
- Drivers Licence WA, Department of Transport WA, Feb 2024
- Equip Aged Care Learning, University of Tasmania Wicking Dementia Research and Education Centre, Feb 2024
- Guided Biofilm Therapy How To Optimise Your Prevention Care Technique Webinar, EMS, Feb 2024
- National Police Clearance, Government of Western Australia Department of Education, Mar 2024
- Working With Children's Check, Government of Western Australia Department of Communities, Mar 2024
Awards
1. Recipient of Best Team Support, Minitopia, April 2024.
2. Recipient of Customer Service Award, Minitopia, March 2024.
3. Recipient of 2022 Service Excellence Award, Minitopia, Jan 2023.
References
Clinical Educator
Catherine Avery, Oral Health Therapist, Dental Health Services
Contact: Catherine.avery@health.wa.gov.au
Timeline
Dental Receptionist
Acts Dental Perth
04.2024 - Current
Retail Customer Service Worker
Minitopia
09.2022 - Current
Volunteer Retail Bookshop Assistant
Save the Children
01.2022 - 08.2022
Volunteer Church PA Sound System
Perth Chinese Christian Church
06.2018 - Current
Bachelor of Science - Oral Health Therapy
Curtin University
High School Diploma -
Willetton Senior High School
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