Jillian Knight
Administration
Bentley Park
Summary
Highly organised, self-motivated and willing to undertake any training required, offering valuable contributions in all facets of administrative activities. Recognized for exemplary time management, organization, prioritization and work ethic within a team environment.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer Service Advisor
Department Of Transport And Main Roads
02.2024 - Current
- Help large volumes of customers every day with a positive attitude and focus on customer satisfaction, delivering government services including but not limited to licensing and registration.
- Provide exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Delivering current appropriate information to customers, to assist them in there transaction.
- Collaborating with team to provide the best possible customer experience.
Temporary Customer Service Advisor (Cross Channel)
Department Of Transport And Main Roads
5 2023 - 01.2024
- Providing customer service with a positive, friendly manner.
- Working in collaboration with team members to ensure efficient service for the customer.
- Undertaken extensive training for face to face customer advisor role.
- Maintained confidentiality of information regarding customer and company business.
- Keep counter area clean, tidy and organized to enable productive efficiency and organization.
- Processed followups in a timely maner and learned from them.
- Timely processing of end of day bank and paperwork.
Receptionist
Bunnings Warehouse
01.2015 - 05.2023
- Correspond with customers through email, telephone or postal mail.
- Manage multiple tasks and meet time-sensitive deadlines.
- Store sales bank reporting and balancing with investigation into any cash discrepancies.
- Accounts payable for store supply items through oracle.
- Organise scheduled and breakdown service and maintenance on mobile plant.
- Restock supplies and submit purchase orders to maintain store use stock levels.
- Provide clerical support to company employees by copying, emailing and filing documents.
Retail Assistant
IGA Supermarket
02.2013 - 04.2015
- Increased sales and customer satisfaction through personalized servicing.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Year 11 -
Mt St Bernard’s College
Herberton, QLD 01.1987 - 11.1990
Skills
- Documentation and reporting
Administrative support
Expense reporting
Organization skills
Time management
Verbal and written communication
Performance improvement
Certification
Certified Fire Safety Advisor, Bunnings Smithfield
References
Fiona Meads
Senior Advisor (Customer Service), Department of Transport and Main Roads
fiona.n.meads@tmr.qld.gov.au
07 40528620
Cassandra Cresswell
Senior Advisor (Customer Service), Department of Transport and Main Roads
cassandra.m.cresswell@tmr.qld.gov.au
0740458551
Timeline
Customer Service Advisor
Department Of Transport And Main Roads
02.2024 - Current
HR License
11-2022
Certified Fire Safety Advisor, Bunnings Smithfield
09-2022
Receptionist
Bunnings Warehouse
01.2015 - 05.2023
Retail Assistant
IGA Supermarket
02.2013 - 04.2015
Year 11 -
Mt St Bernard’s College
01.1987 - 11.1990
Temporary Customer Service Advisor (Cross Channel)
Department Of Transport And Main Roads
5 2023 - 01.2024
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