Jillian Moore
13 Jane Street, ARANA HILLS,QLD
Summary
I am an experienced and professional office manager and administrator across diverse industries. I am passionate about customer service and experience. I am a strong problem-solver dedicated to helping others with a patient and compassionate approach. I use independent decision-making skills and sound judgment to positively impact customers and the business and possess excellent customer relations aptitude and relationship-building skills. I am proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
National Operations Administrator
Secure Parking
01.2020 - Current
- National Space count reporting daily.
- Daily Inspection reports - IAuditor.
- Liaise with FSTs to co-ordinate reserve sign removal/cancellations.
- Management of abandoned vehicles register.
- National Vehicle Fleet Management - vehicle registrations, toll tags, fuel cards, service and repairs.
- Car park revenue data entry.
- TMS batch Audits – high volume data check (approximately 200-300 per month).
- CRI Management of individual car parks in AMP.
- Manage CM3 portal and registration - requests/liaise with contractors/invitations/opportunities.
- Manage National site list and update changes.
- Procurement management nationally - stationary, office supplies, PPE, cleaning supplies, tickets, uniforms.
- Manage CCTV footage requests - request and view all CCTV footage required
- Lodge police reports re incidents, retail theft, damage to boom gates/property
- Liaise with contractors to organize car park requirements - Test and Tag, Air conditioning servicing, Fire & Safety audits, Pest Control etc.
- Manage St Andrews Hospital inbox - St Andrews staff updates and staff requests re cancellations/customer service and reporting.
- Project Management - Spill kit deployment, mobile phone audits
- General admin duties - Scanning/Printing/laminating.
- Other Ad hoc tasks as required by the national Operations team – for example, FST and cleaner staff pins, couriers, post.
Customer Service Officer
Secure Parking
01.2019 - 01.2020
- Management and processing of Hotel & Overnight product bookings
- Management of customer queries relating to general car park information and Secure-a-Spot book online product
- Maintenance of internal databases including data entry (space counts)
- Secure-a-Spot product customer support
- Management and processing of customer complaint portal
- Management and processing of QLD Service inbox (weekend)
- Management and processing of QLD Sales inbox (weekend)
- Management and processing of Complaint portal
- Pre-Paid voucher processing
- Administrative support to Management Team
- Relief Customer Service (Parkcharge / Shared Services) duties
- Internal ad hoc administrative tasks as required
Sales and Marketing Manager
Glu Creative Design Agency
01.2014 - 01.2016
- Blog and social media management including regular postings for Facebook, Twitter, Pinterest, Instagram and LinkedIn.
- Writing and generating content for blogs.
- Managing e-newsletter content client database through the database management tool.
- Creation of a sales proposition/document (print and online) that was used to approach potential clients.
- Identifying markets and for potential customers - making contact and converting into meetings.
- Constantly building the business database with leads and current subscribers.
- Development of a unique strategy that was sent send to current clients upon completion of projects, as well as a sales strategy that was sent to prospective leads.
- Development of a strategy to follow-up leads after initial contact was made.
- Development of an online lead generation device in exchange for potential customer’s email address to build up the customer database.
- Implementation of a CRM to keep track of client relationships and leads.
- Established and executed personal social media channels for each staff member to establish their knowledge and relationships with clients.
Business Development Manager and Office Manager
Power Hotel Group/Organic Island Australia
01.2009 - 01.2013
- General administrate office tasks
- Customer Service for online customers, distributors and retailers
- Diary Management for Director, Travel and flight booking (domestic and international), taking meeting minutes, drafting and proofreading correspondence to stakeholders, various personal assistant duties, stationery and office maintenance and equipment monitoring for servicing, repairs and upgrades.
- First point of contact for all customer enquiries via telephone, email, and website contact forms
- Provided prompt and courteous service to find positive outcomes and solutions to customer enquiries.
- Account Payable and Receivable
- Invoice generation
- Banking reconciliation
- Accounts payable and receivable
- Management of PayPal account for website E-gateway (all foreign currency).
- Human Resource Management
- Generate all staff employment contracts; provide induction documentation, point of contact for all general staff enquiries.
- Project Management & Events
- Organisation and preparation for Trade Shows and Events
- Participation in international trade shows in USA and Hong Kong and major trade shows in Melbourne, Australia.
- Calendar forecasting, planning and management
- Liaison with government agencies e.g Austrade and Tradesmart on upcoming events, seminars and networking functions.
- Social Media Management, Website and Domain Name Management
- Blog Management, monitoring and generating ideas for business’s Facebook page and Twitter account.
- Analysis of Google Analytics – monitoring and maintaining business Google Analytics, providing weekly updates and recommendations for website/customer traffic improvement to generate and improve sales.
- Development and management of three website roll outs – www.organicisland.com.au
- Domain name management and annual renewals.
- Media, PR and Email Marketing
- Sought media and PR opportunities for both new and existing print and online publications both domestically and internationally
- Production of tailored press packs to suit different publications to generate media interest and press.
- Forecasting calendar events and implementing a social media plans, email marketing schedules and press opportunities
- Liaised with agencies (marketing and design) in generating ideas for promotions from conceptualization to implementation.
- Use of Mail Chimp for email marketing campaigns.
- Database Management
- Managed Customer, Retailer and Distributor/Agents database.
- Management of Sign-up forms from website which formed the database for email marketing campaigns.
Human Resources Coordinator
Sanofi-Aventis Consumer Healthcare
01.2006 - 01.2009
- HR Contract Management:
- Management of new hire, transfer and promotion documentation in accordance with established processes.
- Ensured contracts were generated in a timely manner, maintaining consistent/accurate terms and conditions of employment complying with established company policies and procedures.
- Oversaw the processing of terminations and ensure compliance with established process.
- Position description maintenance and version control.
- Maintained company HR records to meet company and statutory requirements.
- Additional ad-hoc HR processes including administration of the Exit Interview process.
- HR Department support:
- Preparation of general communication including responding to job applications.
- Coordination of training initiatives, training material preparation and record maintenance.
- Filing system maintenance and library maintenance.
- Monthly HR reporting for Rewards and Recognition program.
- Department purchasing and travel arrangements.
- Coordination of the publication of quarterly company newsletter.
- Induction Co-ordination.
- Function/Training/Conference Co-ordination.
- Preparation of induction kits for new employees.
- Production of all on-site security passes.
- RAVE rewards – Service Recognition and RAVE reward management.
- Maintenance of Organizational Charts.
- HR Project Contribution
- Provided project assistance and research facilitation for HR initiatives, projects and events including national sales conferences and other various corporate events.
- HR Financial Management and other Reporting Functions:
- General payroll queries.
- Maintenance of Consumer Headcount Report and monthly reporting of movements.
- Managed the processing of redundancy calculations and outplacement service administration.
- Invoice processing.
- Assist with management of HR budget.
Education
Senior Certificate -
Mt St Michael’s College
Skills
- Microsoft Office Applications (Excel, Word Processing, Access, PowerPoint, Visio – Intermediate/Advanced
- CEP
- QuickBooks
- MYOB
- Accelero (HR system, Performance Management)
- SAP – Payroll system
- Parkcharge
- Bomgar
- Shopkeeper (POS system)
- MailChimp
Certification
- Certificate III in Business (Office Administration)
- Time Management (Franklin & Covey)
- Assertiveness (New Horizons)
- Dealing with Difficult People (in house Sanofi Aventis)
- Effective Delegation (in house Sanofi Aventis)
- Client Service Skills (in house Sanofi Aventis)
Timeline
National Operations Administrator
Secure Parking
01.2020 - Current
Customer Service Officer
Secure Parking
01.2019 - 01.2020
Sales and Marketing Manager
Glu Creative Design Agency
01.2014 - 01.2016
Business Development Manager and Office Manager
Power Hotel Group/Organic Island Australia
01.2009 - 01.2013
Human Resources Coordinator
Sanofi-Aventis Consumer Healthcare
01.2006 - 01.2009
Senior Certificate -
Mt St Michael’s College
Secondaryeducation
Senior Certificate, 1996, Mt St Michaels College, Ashgrove
References
Referees available on request
Secondaryeducation
Senior Certificate, 1996, Mt St Michaels College, Ashgrove
References
Referees available on request
Secondaryeducation
Senior Certificate, 1996, Mt St Michaels College, Ashgrove
References
Referees available on request
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