Jillian Recede
Cranbourne South,VIC
Summary
Dedicated professional with a track record of enhancing operational efficiency at Medical and Aged Care Group, leveraging office management and compassionate caregiving skills. Excelled in multitasking and fostering positive relationships, significantly boosting employee morale and client well-being. Demonstrates a strong work ethic and communication abilities, committed to achieving excellence in patient care and administrative support.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Developed practical care skills in supportive and client-centered environment, focusing on providing personal assistance and emotional support. Demonstrated ability to manage multiple tasks and maintain high level of care, ensuring well-being and comfort of clients. Seeking to transition into new field by leveraging strong interpersonal and problem-solving abilities.
Positive and compassionate personality, with deep understanding of needs of individuals requiring personal care. Knowledge of basic healthcare practices and proficiency in assisting with daily living activities, including bathing and meal preparation. Committed to enhancing quality of life for clients by providing supportive and empathetic care.
Offering compassionate and reliable approach, eager to learn and develop in personal care environment. Brings foundational understanding of healthcare practices and ability to quickly acquire skills in assisting with daily living activities. Ready to use and develop organizational and communication skills in the role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Officer
Medical and Aged Care Group
02.2024 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Created, prepared, and delivered reports to various departments.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Personal Care Assistant
Medical and Aged Care Group
04.2018 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Food Service Worker
Foodstar Frankston
12.2016 - 04.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
Education
Diploma - Nursing
Holmesglen Institute of TAFE
Melbourne, VIC05-2018
High School Diploma -
Carrum Downs Secondary College
Carrum Downs, VIC11-2016
Skills
- Office management
- Grooming assistance
- Quick learner
- Scheduling and calendar management
- Positive attitude
- Multitasking
- Strong work ethic
- Compassionate caregiving
- Strong communication skills
- Attention to detail
- Compassionate patient care
- Positive attitude and energy
- Team oriented
- CPR certified
- Medication administration
Certification
- Adult CPR/AED certification
- First Aid Certification
- Diploma of Nursing
- Advanced Excel and Data Analysis Certification
Languages
English
Native or Bilingual
filipino
Native or Bilingual
Timeline
Administrative Officer
Medical and Aged Care Group
02.2024 - Current
Personal Care Assistant
Medical and Aged Care Group
04.2018 - 02.2024
Food Service Worker
Foodstar Frankston
12.2016 - 04.2018
- Adult CPR/AED certification
- First Aid Certification
- Diploma of Nursing
- Advanced Excel and Data Analysis Certification
Diploma - Nursing
Holmesglen Institute of TAFE
High School Diploma -
Carrum Downs Secondary College
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