Jillian Rollo
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and vibrant nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
31
31
years of professional experience
Work History
Assistant Manager
Bed Bath N Table
01.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Company Director
IEvent Management Pty Ltd
01.2016 - 01.2019
- Increased revenue by identifying new business opportunities and implementing successful marketing campaigns.
- Implemented robust risk management strategies to mitigate potential threats, ensuring the long-term stability and success of the company.
- Drove growth and innovation by fostering a culture of creativity, collaboration, and continuous improvement.
- Identified client opportunities for new business proposals and developed sales plans for each target account.
Manager
Vox Talent Management, Faye Rolf Models, Agency 888
01.2008 - 01.2016
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Company Director
Spotz Talent Agency
04.1993 - 01.2008
Education
Bachelor of Arts - Business
University Sunshine Coast
Sunshine Coast, QLD2027
No Degree - Cert IV Business Management
Serena Russo Institute
Business2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Staff Training and Development
- Task Delegation
- Workload Management
- Retail Operations
- Employee Scheduling
- Customer rapport
- Staff Development
- Policy Enforcement
Timeline
Assistant Manager
Bed Bath N Table
01.2019 - Current
Company Director
IEvent Management Pty Ltd
01.2016 - 01.2019
Manager
Vox Talent Management, Faye Rolf Models, Agency 888
01.2008 - 01.2016
Company Director
Spotz Talent Agency
04.1993 - 01.2008
Bachelor of Arts - Business
University Sunshine Coast
No Degree - Cert IV Business Management
Serena Russo Institute
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