Jillian Uren
Lugarno,NSW
Summary
Dynamic sales leader with proven success at Heartland Motors, enhancing customer satisfaction and loyalty through strategic relationship building and effective sales training. Skilled in motivating teams and implementing CRM systems, resulting in increased revenue and repeat business. Expertise in sales strategies and performance management drives exceptional results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hyundai Sales Manager
Heartland Motors Sales And Service
08.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Hyundai Assistant Sales Manager
Australian Automotive Group
02.2018 - 08.2020
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
Subaru Senior Sales Consultant
Australian Holdings Group
03.2005 - 08.2017
Education
Year 12 Metriculated -
Seven Hills High School
Seven Hills, NSW08.1988
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Strategic planning
Certification
Multiple managerial courses over three decades.
From standard practices to LSI courses
First aid certification
Health Safety certification / training
Fire warden training
Timeline
Hyundai Sales Manager
Heartland Motors Sales And Service
08.2020 - Current
Hyundai Assistant Sales Manager
Australian Automotive Group
02.2018 - 08.2020
Subaru Senior Sales Consultant
Australian Holdings Group
03.2005 - 08.2017
Year 12 Metriculated -
Seven Hills High School
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