Jillian Walsh
6 Stretton Way, Lloyd
Summary
Dynamic Group Leader at the Department of Education with a proven track record in relationship building and continuous improvement. Expert in managing complex projects and delivering high-quality outcomes while fostering team development. Skilled in verbal and written communication, successfully enhancing service delivery across multiple schools.
Overview
13
13
years of professional experience
Work History
Group Leader
Department Of Education
09.2020 - Current
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Management and supervision of Asset Services Officers
- Provide clear and effective advice to delivery teams to ensure stakeholder needs are met with finite resources and time pressures.
- Performance Management.
- Manage and oversee the delivery of minor capital works and facilities management programs across schools at the direction of the Senior Group Leader or AMU Director as required.
- Provide operational and tactical input into the development of the annual capital works and facilities management programs.
- Assist in the coordination of responses following emergencies in schools in consultation with Treasury Managed Fund.
- Work Closely with Demountable Unit to meet temporary accommodation requirements, including coordination of annual accommodation reviews.
- Provide advice and support in relation to the development of lease and license agreements, including advice to stakeholders relating to the procurement of children’s services and markets.
- Develop and maintain positive and effective relationships with client’s, school communities and other stakeholders to ensure effective communication on all aspects of service delivery and issues management.
- Provide high quality and accurate advice for the preparation of draft responses to technical briefs, Ministerial correspondence and information requests in relation to regional asset issues.
- Lead complex consultations and negotiations providing strategic advice and offering solutions to meet or exceed delivery targets.
- Maintain current knowledge of trends and developments including legislation and changes to policy and funding initiatives.
Asset Service Officer
Department Of Education
01.2016 - 04.2020
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Maintain a high standard of quality service and advice to clients, manage tight deadlines and deliver Capital works and facilities management over 21 schools.
- Professionally deal with contentious asset related issues to achieve the best outcome for students, staff and the Department
- Develop and manage working relationships with schools to facilitate Asset service delivery across the portfolio
- Prepare all required documentation including project briefs, status reports, financial information and record keeping relating to the delivery of capital and facilities management projects in schools
- Provide a point of contact for principals and managers for facilities management inquiries
- Work with principals to develop lease and licensee agreements for other users such as children’s services, markets and sports fields, including advice to stakeholders on the process of procuring service providers.
- Undertake financial position of minor capital and facilities management programs and recommend any corrective actions
- Liaise with consultants, contractors and other Asset Management staff engaged in the development, design and construction phases of a projects and monitor and report project progress. Includes involvement in the development of technical specifications and layouts for individual minor capital and facilities management projects
Administration Support Officer
Department Of Education
10.2015 - 01.2016
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Enhanced team productivity by providing administrative support and managing daily schedules for staff members.
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
- Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
- Provide financial and administrative services to support the smooth running of the AMU including project planning and delivery documentation.
- Respond to incoming telephone and face to face enquiries, providing information and appropriately referring enquiries where required
- Undertake administrative support duties such as filing and records management, mail receipt and sorting, maintenance of registers, photocopying, compilation of manuals and reports to support the activities of the AMU.
- Undertake SAP related tasks including data entry, raising and receipting of purchase orders and assisting with making payments
- Provide meeting support tasks including preparing agendas, organising venues and catering, and distributing minutes to contribute to the smooth running of meetings.
- Maintain the TRIM computerised records management system and creating, storing, retrieving and archiving files to contribute to the provision of accurate and timely information for reports, submissions and general advice.
Administration Manager
Telstra
09.2012 - 08.2015
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Banking and daily reconciliation as directed
- End of Week and Month Financial reconciliation
- Complete third party claims
- Auditing of all staff sales contract compliance
- Stock administration
- Managing key risks with effective inventory management, auditing, completion of end of day procedures
- Actively ensuring all company assets are secure in line with security procedures EG: cash, contracts and products
- Operating the point of sale system
- Trouble shooting all computer application and system issues and escalating when necessary
- Developing policies and procedures, ensuring they’re followed
- Complete meeting agendas and itineraries
- Attend and participate in meetings which includes distribution of relevant documentation and documenting meeting minutes
- Completing administration duties as required for the business
- High level of specialty skills in DOS based applications and numerous other computer applications.
Education
Higher School Certificate -
Delroy High School
Skills
- Verbal and written communication
- Relationship building
- Continuous improvement
- Schedule coordination
- Group and individual instruction
- Complaint handling
- Staff management
Timeline
Group Leader
Department Of Education
09.2020 - Current
Asset Service Officer
Department Of Education
01.2016 - 04.2020
Administration Support Officer
Department Of Education
10.2015 - 01.2016
Administration Manager
Telstra
09.2012 - 08.2015
Higher School Certificate -
Delroy High School
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