JIM NGUYEN
CAMPSIE,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking the opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Administrative Assistant
THE CANOPY
SYDNEY, NSW
01.2022 - Current
- Processed orders received via telephone.
- Greeted customers and answered inquiries in a timely, friendly manner.
- Responded to customer complaints in an efficient and professional manner.
- Developed relationships with customers through courteous communication.
- Analyzed customer needs to provide appropriate advice or assistance.
- Advised management on ways to improve customer service processes.
- Monitored inventory levels of products sold in store.
Barista Manager
XS ESPRESSO MOOREBANK
MOOREBANK, NSW
10.2020 - 12.2021
- Managed barista staff, ensuring proper training and scheduling.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
BARISTA
PLATFORM 26
WILEY PARK, NSW
10.2019 - 10.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
Process Worker
C&C Chicken
Milperra, NSW
05.2017 - 09.2019
- Performed quality control checks on products to ensure they met customer requirements.
- Monitored inventory levels of raw materials and finished products.
- Assisted with troubleshooting and resolving problems during the production process.
- Ensured accuracy of orders by verifying product counts against packing lists.
- Trained new employees on safety protocols, job duties.
Skills
- Organization
- Confidentiality
- Customer Service
- Scheduling
- Attention to Detail
Timeline
Customer Service Administrative Assistant
THE CANOPY
01.2022 - Current
Barista Manager
XS ESPRESSO MOOREBANK
10.2020 - 12.2021
BARISTA
PLATFORM 26
10.2019 - 10.2020
Process Worker
C&C Chicken
05.2017 - 09.2019
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