JIMENA VALLEJO
Canberra,ACT
Summary
Highly skilled and experienced professional who is passionate, customer focused and outcomes-oriented—seeking a position as a Project Officer to harness skills in collating, analyzing, and presenting data, liaising with various stakeholders, and managing administrative tasks in a diverse team environment. Dedicated Project Officer successful at cultivating strong relationships and building quality-minded teams. Consistent record of completing projects according to schedule and earning high client satisfaction. Accomplished Project Officer adept at coordinating documentation, spreadsheets, presentations and supporting materials. A detail-oriented and organized professional with an analytical approach. Prepared to apply extensive knowledge and experience to challenging new roles in [Industry].
Overview
8
8
years of professional experience
Work History
Assistant Finance Officer
ANU University House
01.2016 - 01.2017
- Collected revenue by notifying customers of balance dues and by preparing and mailing invoices
- Assisted in preparing financial reports by collecting and summarising account information
- Liaised with events team to streamline processes
- Recognised and resolved critical issue in information collection process reducing inaccuracies and double entries
- Proposed and successfully implemented replacement of physical in-trays with email in-trays, streamlining invoicing process, streamlining operations, automating tasks, and reducing manual errors
- Effectively communicated benefits and facilitated seamless transition to new system, ensuring collaboration between teams
- Led successful migration of invoicing processes from paper-based methods to dynamic digital system, reducing invoice processing time by 50% and minimizing errors by 75%, resulting in improved accuracy, faster payments, and enhanced financial management.
- Changes improved efficiency and accuracy of data process to be faster and more precise
- As result, client complaints were minimised by 60%
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals
- Reduced process discrepancies through measured implementation of performance reporting and data systems
- Made recommendations to reduce waste, increase utilization and reduce costs via enhancements to procedures, business practices and systems.
- Updated processes and process maps to improve material flow throughout factory.
- Assisted business units with existing functioning projects by implementing set strategies to improve process productivity.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
Data Entry Officer
ANU University House
01.2015 - 01.2016
- Mastered Hotel Management System, Opera, through self-guided learning, resulting in 60% reduction in data entry time for daily tasks.
- Demonstrated exceptional accuracy in inputting and updating information within software
- Effectively utilised project management skills to prioritise tasks, create schedules, and allocate time for various data entry activities
- Developed techniques to enhance speed and accuracy through extensive practice and familiarity with computer system
- Introduced software shortcuts and auto-fill features, leading to 70% increase in data entry speed and 40% decrease in error rates, resulting in streamlined processes and enhanced operational efficiency.
- Completed data entry tasks with accuracy and efficiency
- Followed established procedures to enter and process data correctly
- Organized, sorted, and checked input data against original documents
- Sorted documents and maintained organized filing process
- Compared transcribed data with source document to detect and correct errors
- Updated and maintained customer information, documents and records
- Corrected data entry errors to prevent duplication or data degradation
- Followed data entry protocols, rules and regulations
- Checked for accuracy by verifying data and records
- Collated and organized data entry documents into filing systems for easy access
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
Assistant Project Officer
CSIRO - Black Mountain Site
01.2014 - 01.2015
- Maintained effective communication with project manager, providing regular updates on project status and ensuring alignment with project goals and objectives
- Played crucial role in supporting project manager in daily duties, offering valuable assistance and contributing to overall success of project
- Collaborated with team manager to create operating procedures, leveraging exceptional organizational skills and meticulous attention to detail. Contributed to implementation of streamlined workflows and standardized protocols, resulting in 20% reduction in process inefficiencies and 15% increase in task accuracy.
- Effectively executed project activities with strong adherence to budgetary constraints and consistently delivered high-quality results within expected timeline.
- Collaborated with project managers to review project progress and strategize business development initiatives
- Filed all project documents in appropriate databases to maintain records accuracy
- Collaborated with project managers to review project progress and plan new business development initiatives
- Filed all project documents in appropriate database for documentation purposes and future availability
- Developed and deepened relationships with key stakeholders
- Gathered and organized supporting materials for meetings and project updates
- Partnered with project team members to identify and quickly address problems
- Coordinated numerous small- and large-scale projects to meet client requirements
- Allocated project resources to drive productivity and maximize efficiency
Receptionist
QUEST APARTMENTS & ARIA HOTEL
01.2012 - 01.2015
- Greeted guests upon arrival, establishing positive and welcoming atmosphere to enhance guest experience
- Demonstrated exceptional customer service abilities by actively listening to guest inquiries, promptly addressing concerns, and resolving complaints in calm and professional manner. Achieved remarkable 95% guest satisfaction rate, reflecting effectiveness of approach and positive impact on overall guest experience.
- Processed final payments accurately and efficiently, facilitating smooth check-out process for departing guests and ensuring timely financial transactions
- Conducted night audit procedures meticulously, reviewing financial records and reconciling accounts to maintain data accuracy and uphold operational efficiency
Founder & Project Manager
INDUSTRIAL DESIGN STUDIO
01.2009 - 01.2011
- Effectively managed and coordinated project planning and execution, consistently delivering projects within 10% under budget and meeting or exceeding all deadlines, resulting in enhanced cost control and timely project completion.
- Led and coordinated design studio's daily workflow
- Key point of contact for suppliers
- Effectively allocation of resources
- Led and motivated team to consistently deliver exceptional results, ensuring that client's requirements were met and surpassed
- Delivered customer-centric solutions by engaging with clients and comprehending their needs, objectives, and budgetary constraints
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Developed and initiated projects, managed costs, and monitored performance
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Coordinated material procurement and required services for projects within budget requirements
- Prepared and submitted project invoices for review and approval
- Managed projects from procurement to commission
- Monitored project progress, identified risks and took corrective action as needed
- Maintained open communication by presenting regular updates on project status to customers
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Facilitated workshops to collect project requirements and user feedback
- Recruited and oversaw personnel to achieve performance and quality targets
- Developed and implemented project plans and budgets to ensure successful execution
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Planned, designed, and scheduled phases for large projects
- Achieved project deadlines by coordinating with contractors to manage performance
- Provided detailed project status updates to stakeholders and executive management
- Identified plans and resources required to meet project goals and objectives
- Drafted project reports to identify successful outcomes, insights and future recommendations
- Sourced, vetted and managed vendors needed to accomplish project goals
- Researched design trends, technology and processes and directed work of design team .
- Spearheaded design process to align with client specifications and budget.
- Created materials and designs in [Software] for use in client presentations and communications.
- Provided cost-effective technical solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Identified business development challenges and customer concerns for proactive resolution.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Created and monitored promotional approaches to increase sales and profit levels.
- Defined company roles and responsibilities to establish and enhance processes.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Cultivated company-wide culture of innovation and collaboration.
Education
Certificate IV Project Management -
Australia Institute of Management AIM
Canberra, ACT2023
Bachelor of Commerce -
University of Canberra
Canberra, ACT2014
Bachelor of Industrial Design -
University ICESI
Cali, Colombia2005
Skills
- Effective communication skills
- Project Management
- Strategic problem-solving
- Team communication
- Document management
- Presentation skills
- MS Office
- Attention to Detail
- Teamwork and Collaboration
Accomplishments
- SPANISH PLAYGROUP, ACT Association Playgroups, Canberra, 2023
- Manage the playgroup creating a caring and joyful environment where parents and kids from Spanish-speaking backgrounds can meet and engage in playtime
- AIESEC Colombia, University ICESI, Voluntary Job, Cali, Colombia, 2005-2006
- International internship – Architectural Signage, Cyprus referees
referees
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Timeline
Assistant Finance Officer
ANU University House
01.2016 - 01.2017
Data Entry Officer
ANU University House
01.2015 - 01.2016
Assistant Project Officer
CSIRO - Black Mountain Site
01.2014 - 01.2015
Receptionist
QUEST APARTMENTS & ARIA HOTEL
01.2012 - 01.2015
Founder & Project Manager
INDUSTRIAL DESIGN STUDIO
01.2009 - 01.2011
Certificate IV Project Management -
Australia Institute of Management AIM
Bachelor of Commerce -
University of Canberra
Bachelor of Industrial Design -
University ICESI
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