Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jimi Naik

Pendle Hill,Australia

Summary

Dedicated and results-driven Service and Repair Coordinator with over 2 years of experience in overseeing overall repair operations, managing teams, and ensuring KPI met. Committed to maintaining high standards of service while optimising team performance and driving improvements in service delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service and Repair Coordinator

ENOVIS
07.2023 - Current
  • Coordinate day-to-day service operations for a team of over 10-15 technicians, ensuring timely service-repair delivery and customer satisfaction
  • Manage service requests, schedule appointments, and dispatch service personnel based on priority and availability
  • Act as the primary point of contact for customers, sales representatives & providing updates and resolving technical inquiries in a timely manner
  • Maintain accurate records of service activities, including work orders, customer communications, using systems such as Freshdesk, Oracle & Microsoft office
  • Collaborate with sales team, customer service team, and management teams to ensure smooth operations and excellent customer experiences
  • Managing inventory as well as purchase orders for service and repair parts as well as recover science products
  • Generate and track service performance reports to ensure KPIs and service levels are met
  • Service and repair recovery science products as well as lasers for humans and animals when it requires
  • Helping sales team to install new machine at clinic when it requirs

Biomedical Engineer

Macquarie Medical Systems PTY LTD
01.2019 - 06.2023
  • Repair, calibrate, and maintain medical devices such as dermatoscopes, ECG machines, blood pressure monitors, etc
  • Conduct installations of Molemax systems both locally and interstate
  • Perform maintenance on anaesthetic machines across private hospitals
  • Provide technical support to customers, ensuring the highest standards of service
  • Manage stock levels to ensure availability of necessary supplies
  • Coordinate with manufacturers and suppliers regarding product availability and updates
  • Travel and attend medical conferences throughout Australia to stay current with industry trends
  • Maintain service records and adhere to all company procedures

Education

Master of Engineering and Master of Engineering Management - Biomedical Engineering

University of Technology, Sydney (UTS)
Sydney, NSW
10.2018

Bachelor of Biomedical Engineering -

Gujarat Technological University
07.2015

Skills

  • Technical Support
  • Oracle
  • Strong Communication & Collaboration
  • Order Management
  • Coordination
  • Proactive Problem-Solver
  • Troubleshooting
  • Time Management
  • Multi-tasking
  • Inventory Management
  • Quality & Stock Control
  • Record & Documentation Keeping
  • Microsoft Office Suite
  • Agile Software

Accomplishments

  • Setup and Develop Service Centre from Scratch.
  • Create & implement Processes for Smooth operations.
  • Supervised team of 3 in house and managing team of 10-15 third party technician Australia and New Zealand.
  • Generate Revenue and archived the KPI double than expected.

Certification

  • Biomedical Engineering recognized by Engineering Australia
  • ISO 13485: 2016 Quality Management for Medical Devices.
  • Business Analytics with Excel
  • Tableau Desktop

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Service and Repair Coordinator

ENOVIS
07.2023 - Current

Biomedical Engineer

Macquarie Medical Systems PTY LTD
01.2019 - 06.2023

Bachelor of Biomedical Engineering -

Gujarat Technological University

Master of Engineering and Master of Engineering Management - Biomedical Engineering

University of Technology, Sydney (UTS)

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Jimi Naik