Jimini Griffin
girlcatch22@yahoo.com.au
0425 335 444
Summary
Seasoned Sales and Customer Service professional with expertise in identifying prospects and converting leads into customers.
A results-oriented consultant who is motivated to pursue opportunities to learn new skills and contribute to group success. Offers excellent communication, writing, and negotiation skills.
Overview
14
14
years of professional experience
Work History
Sales Consultant
Auto & General Insurance
North Lakes , QLD
01.2021 - Current
- Take inbound sales calls from prospective customers who have generated quotations online either from our partners or directly from our website
- Sell auto and home insurance products to customers and affinity groups using consultative selling techniques.
- Upsell additional products such as Roadside Assistance and other services after identifying customer needs and requirements.
- Conduct customer outbound calls sales inquiries through a system database called POM
- Lodge complaints and feedback
- Maintained high standards of customer service by active listening and provide resolution to provide excellent customer service
- Worked with sales team and leaders to collaboratively reach KPI targets
- Follow all calls through compliance, and quality standards through quality assurance including adherence to all insurance regulations.
Member Engagement and Banking Consultant
RACQ
Retail Branch and Contact Centre
08.2018 - 12.2020
- First point of contact to customer inquiries and deliver tailored solutions across range of core products such as Roadside Assistance, Insurance, and Banking services.
- Identify and generate new business on the full range of RACQ Products
- Facilitate lead and referral to specialist staff
- Effective communication with members to determine, understand and deliver member's needs
- Delivery of quality conversations based on high levels of product and service knowledge within the sales framework
- Effective use of technology,systems, and tools provided to administer customer insurance policies,roadside assistance, and banking products
- Maximize opportunities by adding value to achieve team and individual KPI's
- Contribute to the achievement of service standards in a multichannel environment including face to face, phone, email and click to chat.
Personal Lending Consultant
RACQ Bank Contact Centre
Loans Department
07.2016 - 07.2018
- Interview prospective clients to determine their needs pertinent to the loan application
- Gather financial details and suggest accurate loan products that best suit the client's requirements
- Request all information and documents that are necessary for the evaluation of the loan application
- Where applicable assess creditworthiness before submission
- Process loan application for submission to the credit team
- Inform customers about the credit decision and conditions that have been made that are essential to close the loan.
- Administer and assist customers on loan contracts and signing.
- Maximize referral opportunities to achieve individual and team KPI's
Personal Finance Representative
Latitude Financial Services (GE Money )
Strathpine, Qld
01.2008 - 06.2016
- Evaluate credit worthiness by processing personal loan applications and documentation within a timeframe
- Interview applicants to determine financial ability and feasibility of granting a loan
- Asses customer needs , explore all options and introduce type of loans which best suit customers.
- Compiled database of loan applicants' credit histories, financial statements and other financial information documentation.
- Determine all applicable ratios and metrics for loan requirement
- Cross sell insurances and other company's products
- Justify recommendation for credit approvals.
- Submit loan application for verification and recommendation before submission to credit team
- Complete loan contracts and assist in customer's contract signing
Education
RACQ Bank ( Kaplan Professional )
Latitude Financial Services (Formerly GE Money)
BUPA Health
Awards And Recognition
REFEREES
Available Upon RequestSkills
- Customer service (Face to Face and Phone-Based)
- Outbound and Inbound Contact Centre Experience
- Motor ,Home and Consumer Credit Insurance Expertise
- Sales Expertise
- Administrative
- End to end personal loan origination
- Keyboard typing Skills - 45-50 wpm
- Interpersonal communication skills
- Impeccable time management
- Excellent organizational skills
- Reliable
- Problem solving strength
- Multitasking
Timeline
Sales Consultant
Auto & General Insurance
01.2021 - Current
Member Engagement and Banking Consultant
RACQ
08.2018 - 12.2020
Personal Lending Consultant
RACQ Bank Contact Centre
07.2016 - 07.2018
Personal Finance Representative
Latitude Financial Services (GE Money )
01.2008 - 06.2016
RACQ Bank ( Kaplan Professional )
Latitude Financial Services (Formerly GE Money)
BUPA Health
Awards And Recognition
REFEREES
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