Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Languages
Certification
Licence & Vaccination
Timeline
Generic

Jimisha Modi

Melbourne,Australia

Summary

Accomplished professional with over 10 years of experience in customer service, a strong background in administration, and 12 years of expertise in managing family business accounts. Proven ability to deliver exceptional customer experiences, handle complex administrative tasks, and oversee financial operations, including accounts payable/receivable, budget planning, and financial reporting. Adept at streamlining processes, ensuring accuracy, and fostering productive collaborations with teams and stakeholders. Proficient in leveraging strong organizational and problem-solving skills to drive operational efficiency while maintaining a customer-focused approach. Committed to delivering excellence and contributing to business growth in dynamic, fast-paced environments. Hardworking with strong multitasking and customer service skills. Committed to speeding up processes and helping people.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Passanger Services Agent

Dnata
03.2024 - Current
  • Assisted with check-in, baggage handling, boarding, and inquiries while coordinating with airlines and airport staff to ensure smooth operations and adherence to safety regulations
  • Managed travel documents and boarding passes, resolved passenger issues, and worked with team members to maintain seamless operations, ensuring clear communication with all stakeholders

Accountant

Krishna Foods
VIC
01.2017 - Current
  • Accounts payable and receivable
  • Budget planning for midsize and large groups
  • NetSuite software
  • Reporting and documentation
  • Team collaboration

Customer Service

Coles Supermarket
VIC
10.2018 - 06.2024
  • Operated cash register with high accuracy and speed, with a 96% incident-free record
  • Balanced transactions at end-of-day for cash reconciliation and inventory management purposes
  • Assisted customers with locating items and providing product information
  • worked well independently and on a team to solve problems.
  • Served as a friendly, hardworking, and punctual employee
  • Active listning, empathy, problem solving and communication.
  • organised and prioritise work to complete assighnents in a timely, efficient manner.
  • worked with a high level of confidence and ambition.
  • Monitored KPIs related to customer service performance.
  • Trained new customer service representatives on product knowledge and customer service skills.
  • Greeted customers and provided exceptional customer service.

Administrator

Westside Realty Group
VIC
05.2023 - 03.2024
  • Assisted real estate agents with administrative tasks as preparing listing agreements, coordinating showing, and managing client files
  • Acted as a point of contact for clients and provided exceptional customer service throughout the buying and selling process
  • Manage rental properties by advertising and filling vacancies, maintain safe, clean and secure premises at 30 properties

Mercer Helpline Consultant

Mercer Superannuation
VIC
01.2023 - 06.2023
  • Skillfully assist over 50 customer calls daily, ensuring their satisfaction by providing successful solutions with a polite and attentive approach that promotes customer retention
  • Demonstrate comprehensive company product and service expertise, enabling me to effectively answer questions, and offer valuable educational support

Customer Service

Singh's Bala Da Dhaba
VIC
01.2017 - 09.2018
  • Greet the customer with a smile
  • Be flexible when possible
  • Be proactive
  • Handle challenges immediately
  • Quick service at all fronts: from being seated to receiving the quench & everything in between
  • A pleasant and comfortable atmosphere without unwanted disturbances
  • High-quality food that sits on par with the standards of the restaurant
  • Kind & cordial treatment by the restaurant staff throughout your dining experience

Education

Bachelor of Business Administration - Human Resource Management

Griffith University
Melbourne
07-2025

Diploma - Banking and Service Management

Holmesglen Institute
Melbourne
11.2015

certificate 4 - Banking and Finance

Holmesglen Institute
Melbourne
08.2015

Skills

  • Customer Service
  • Communication
  • Events coordination
  • Email management
  • Honest and ethical
  • Document control
  • 60-80 WPM typing speed
  • Ability to Work Under Pressure
  • Computer Skills
  • Microsoft Office Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Office
  • Leadership skills
  • Project Management Skills
  • Friendly and Outgoing Attitude
  • Problem Solving
  • Time Management
  • Technical support
  • Punctual
  • Attention to detail
  • Orientation and training
  • Office administration
  • Administrative support
  • Bookkeeping

Hobbies and Interests

  • Music
  • Cooking
  • Drawing
  • Swimming
  • Driving
  • Yoga

Personal Information

  • Place of Birth: India
  • Date of Birth: 07/30/96
  • Nationality: Australian
  • Victorian Driving Licance: Full

Languages

Hindi
Professional
Gujarati
Native/ Bilingual

Certification

Certificate IV in Work Health and Safety

  • Pinnacle Safety and Training (Apr 2021)

Agent's Representative

  • Kangan Institute (May 2018)

Safe Food Handling Practice

  • Hospitality Training Australia (Oct 2016)

USe Hygienic Practices for Food Safety

  • Hospitality Training Australia (Apr 2016)

Certificate II in Hairdressing

  • Youth Enterprises Australia (Nov 2013)

certificate II in Retail Makeup and skin care

  • Youth Enterprises Australia (Nov 2013)

Licence & Vaccination

Work with Children 

Covid-19 (Fully Vaccinated)

Timeline

Passanger Services Agent

Dnata
03.2024 - Current

Administrator

Westside Realty Group
05.2023 - 03.2024

Mercer Helpline Consultant

Mercer Superannuation
01.2023 - 06.2023

Customer Service

Coles Supermarket
10.2018 - 06.2024

Accountant

Krishna Foods
01.2017 - Current

Customer Service

Singh's Bala Da Dhaba
01.2017 - 09.2018

Bachelor of Business Administration - Human Resource Management

Griffith University

Diploma - Banking and Service Management

Holmesglen Institute

certificate 4 - Banking and Finance

Holmesglen Institute
Jimisha Modi