JIMMY CHENG
Melbourne,VIC
Summary
Detail-oriented business systems analyst with one year of experience and a passion for solving complex problems. I have led a team and collaborated with the CTO to complete the GA4 project. Additionally, I have coordinated three workstreams across two customer technology projects. I am an experienced team player with knowledge of executing software projects throughout the product development lifecycle.
Overview
2
2
years of professional experience
Work History
Business Analyst Intern
Marsh McLennan JLT Public
08.2023 - Current
- Conducted comprehensive claims data analysis, leveraging Excel to craft insightful charts and compelling PowerPoint presentations for client communication, alongside senior advisors
- Created an advanced QlikView dashboard with dynamic visualization, to uplift processes for making for claims decisions
Data Analyst Intern
VetCheck
06.2023 - 07.2023
- Led a team of 4 interns in completing the Google Analytics 4 project , from creating report configurationto presenting a comprehensive comparison between UA and GA4 and conducting in-depth analysis of website data
- Successfully completed 80% of the tasks assigned for the marketing project, responsible for modifying formulas and creating SQL queries, resulting in the generation of more valuable insights
System Analyst Intern
TPI Software
07.2021 - 12.2022
- Coordinated 3 workstreams across 2 customer service technology projects (Chatbot and Robotic Process Automation) and ensured project milestones were met
- Coordinated 1 main project (8 consultants) between client’s UI team and system analysts, conducting issue triage, presenting workstreams pipeline updates, and interfacing between the two organizations
- Engaged with 10+ stakeholders across 4 divisions within the company to perform user acceptance testing of multiple products to ensure that they were production ready and fit for purpose
Education
Bachelor of Commerce & Information System - Business Analytic
Monash University
Skills
- Project management
- System analysis
- SQL, Python, R
- Tableau, PowerBI, QlikView
- Agile, Lucidchart, Slack, Trello, drwoio
- Google Analytic
- Problem solving, Critical thinking, Creativity
- Communication, Collaboration
Volunteer Work
General Volunteer Out For Australia, Melbourne
Feb 2023 – Present
· Develop creative and tangible ways to increase brand awareness and positive perception of OFA amongst students and recent graduates, including to increase number of participants in our mentoring program (Mentorloop) and attendees at OFA events
Student Brand Ambassador Monash University
Mar 2022 – Jun 2022
· Student ambassador on Open Day, working with the faculty staff and other ambassadors. My role in this event is to showcase the impact of Monash University research and education to visitors, including high school students and their parents.
Timeline
Business Analyst Intern
Marsh McLennan JLT Public
08.2023 - Current
Data Analyst Intern
VetCheck
06.2023 - 07.2023
System Analyst Intern
TPI Software
07.2021 - 12.2022
Bachelor of Commerce & Information System - Business Analytic
Monash University
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