Jimmy Jay Tofa

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.

Streamlined communication between departments for improved patient flow and satisfaction.

• Resolved conflicts among team members promptly and effectively, maintaining a harmonious work environment.
• Provided emergency response during shifts and when on-call.

• Offering social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
• Keeping detailed daily logs with care actions, patient behaviors and all incidents.
• Maintaining clean personal areas and preparing healthy meals to support client nutritional needs.

• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
• Mentored and guided associates in approaches designed to exceed expectations of customers and members.

• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5-member management team with related direct reports.
• Evaluated upcoming program plans to forecast expected resource needs.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

• Created safe and positive environment conducive to learning and activities.
• Identified appropriate films and documentaries to be shown for all audiences.
• Conducted assessments to determine types of services individuals required.