Jimmy Lan
Sydney,NSW
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
12
12
years of professional experience
Work History
IT Officer
Kinokuniya Book Stores Of Australia
07.2022 - Current
- Improved system efficiency by implementing new software and hardware solutions.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Developed and maintained company intranet, streamlining internal communication processes.
- Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
- Implemented disaster recovery plans to minimize downtime during critical situations.
- Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions.
- Conducted regular system audits for compliance with industry standards and regulations.
- Optimized server capacity by consolidating resources and virtualizing servers where necessary.
- Assessed user needs and provided tailored training sessions for improved technological competency across departments.
- Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
- Managed vendor relationships, negotiating contracts to secure cost-effective solutions for the company''s IT needs.
- Implemented robust data backup strategies, safeguarding crucial information from loss or corruption.
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
- Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.
- Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals.
- Helped integrate remote work capabilities into existing infrastructure during COVID-19 pandemic while maintaining high levels of security.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Customized and repaired technology based on staff requests.
- Coordinated technical training and personal development classes for staff members.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Created and terminated user's accounts from start to finish in business applications.
IT Coordinator
N1 Holdings
07.2018 - 07.2022
- Improved system efficiency by implementing and maintaining hardware and software solutions.
- Streamlined IT processes for enhanced productivity through regular system audits and maintenance.
- Managed IT projects to successful completion, ensuring timely delivery within budget constraints.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Enhanced security measures by developing and enforcing comprehensive cybersecurity policies.
- Coordinated cross-functional teams for seamless integration of new technologies into existing infrastructure.
- Implemented robust backup strategies, safeguarding critical data from loss or corruption.
IT Specialist
Bain & Company
11.2011 - 08.2017
- Provide day to day technical support to internal staff by phone, email, and face-to-face
- Ensure that user issues are resolved by managing and monitoring ticket requests through to resolution
- Maintain an effective issue management system ensuring continuous improvements of the Service Desk function
- Supporting a combination of servers, desktops and applications within Microsoft Windows 2007/2010，Microsoft Server 2012, Office 2010, Office 2013, Office 2016
Education
Bachelor of Science - Computer And Information Sciences
Capital Normal University
Beijing ChinaSkills
- ITIL Framework
- Software Development
- IT asset Management
- Network Administration
- Database Management
- Virtualization Technologies
- Disaster Recovery
- Budget Control
- Salesforce Maintenance and Test
- SAGE 300 Configuration On Server and Client
- ServiceNow Ticket System
- Dynamic 365 Test
- Firewall and VPN Setup
- Office 365 Administration
- Project Management
- Website Maintenance
- PBX Maintenance
Timeline
IT Officer
Kinokuniya Book Stores Of Australia
07.2022 - Current
IT Coordinator
N1 Holdings
07.2018 - 07.2022
IT Specialist
Bain & Company
11.2011 - 08.2017
Bachelor of Science - Computer And Information Sciences
Capital Normal University
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