Jimmy Malkan

•Installing, configuring, and maintaining desktop hardware and software, including operating systems, applications and utilities.

• Troubleshooting and resolving hardware and software issues on desktops, laptops, and peripherals

• Managing user accounts, permissions, and access rights to ensure data security and compliance using Microsoft Azure, Active Directory On Prems and Exchange Admin.

• Providing technical support and guidance to end-users, both remotely and in-person, ensuring prompt issue resolution

• Revolving internet connectivity issues by troubleshooting various Wi-Fis' using device management console and certificate refresh.

• Assisting in the planning and execution of desktop-related projects, including migrations and upgrades.

· Operate and Analyse Signals using on board computer console through ticket management software.

· Operate, supervise and manage all passive and active acoustic sensors onboard a Collins Class Submarines through IT Device Management System.

· Learn and implement various electronics and communications systems on board Collins Class Submarines.

· Mobile Data Management (MDM): Providing on call support for Westpac corporate customers mainly when their emails stop working on their work phone and Sim service has issues.

· Implementing the Work Instructions (WI) provided by Westpac to change the server settings for customer emails, contacts and calendars to work properly on their phones.

· Using Helix and GSMIS tools mainly to resolve Optus SIM and mobile issues.

· Received very good experience using Remedy and Optus Service Now (SNOW) tools which are ticket management tools.

· Call and time management: Constantly logged on to the IPCC (Phone Queue) to receive customer queries and resolving them.

· Learned to work under pressure having huge call queues and being on a client facing site where walk inquiries were taken.

· Very dynamic role maintaining balance between technical and management abilities including intensive teamwork.