Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jimson Canson

Spearwood,Western Australia

Summary

Highly-motivated employee with desire to take on new challenges with strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Help Desk Technician

Infineon Technologies
Kulim Kedah, Penang, Malaysia
07.2011 - 06.2016
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Assisted in the installation of new hardware and software components.
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Collaborated with IT team members to identify system requirements and resolve problems.
  • Repaired damaged cables or replaced defective components as necessary.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Conferred with staff, users and management to establish requirements for new systems or modifications.

Computer Teacher/Technician

Arise & Shine Academy
Philippines
06.2002 - 07.2011
  • Developed and implemented lesson plans based on curriculum objectives.
  • Provided instruction on the basics of computer hardware and software to students in a classroom setting.
  • Developed and implemented lesson plans that engaged students with interactive activities.
  • Assisted students with troubleshooting technical issues related to hardware or software usage.
  • Instructed students on how to use a variety of programs, such as Microsoft Office Suite, Adobe Creative Cloud, and other specialized software applications.
  • Mentored students individually to help them improve their understanding of computing concepts.
  • Encouraged collaboration among students through group projects and activities.
  • Integrated technology into the curriculum by introducing new tools for learning and teaching.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Built custom PCs based on customers' specifications using various components from different manufacturers.
  • Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
  • Called and consulted with clients regarding equipment details, needs and problems.
  • Offered repair or service options to help customers make decisions.
  • Collaborated with staff members on curriculum planning and incorporation of computers into different class lesson plans.
  • Built and expanded knowledge of IT trends by attending professional workshops, seminars and conferences.

Education

Diploma - Information Technology in Networking

Trainsmart Australia
Perth
02-2024

Bachelor of Science - Secondary Education

University Of Perpetual Help
Philippines
04.2010

Skills

  • End-User Support
  • Network Administration
  • System Administration
  • Hardware Installation
  • Software Configuration
  • Device Configuration
  • Software Updates
  • Remote Support
  • Data Recovery
  • Application Support
  • Technical Troubleshooting
  • Hardware Configuration
  • Service Desk Support
  • System Maintenance
  • Customer Service
  • LAN/WAN
  • Device Installation
  • Computer Maintenance
  • Help Desk Support
  • Computer Diagnostics
  • Excellent Communication
  • Teamwork and Collaboration
  • Microsoft Windows and Office
  • Active Listening
  • Team Collaboration
  • Adaptability and Flexibility
  • Troubleshooting Network Issues
  • Hardware and Software Repair
  • Hardware and Software Configuration
  • Friendly and Patient
  • Attention to Detail
  • Professionalism
  • Multitasking
  • Team Building
  • Time Management
  • Hardware Upgrades

References

References available upon request.

Timeline

Help Desk Technician

Infineon Technologies
07.2011 - 06.2016

Computer Teacher/Technician

Arise & Shine Academy
06.2002 - 07.2011

Diploma - Information Technology in Networking

Trainsmart Australia

Bachelor of Science - Secondary Education

University Of Perpetual Help

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Jimson Canson