Jimy Thomas
CLAYTON SOUTH,VIC
Summary
Motivated second-year business student with a strong foundation in customer service. Demonstrated excellence in handling customer inquiries and training new employees at KFC. Eager to leverage my business education and customer service experience to contribute to dynamic and collaborative teams.
Overview
4
4
years of professional experience
Work History
Volunteering
Melbourne Mar Thoma Church
10.2023 - Current
- Actively contribute to the Melbourne Mar Thoma Church as a dedicated member of the Youth Marketing Team, where I play a vital role in crafting engaging posters to boost enthusiasm and attendance
- This volunteer experience has sharpened my skills in meeting tight deadlines, fostering creativity, and working collaboratively with a team, providing a well-rounded set of abilities that translate seamlessly into professional environments
Customer Service Team Member
KFC
08.2020 - Current
- Dedicated team member at KFC since 2020, thriving in a fast-paced environment where I've cultivated a keen appreciation for precision and effective communication to enhance overall customer satisfaction
- Elevated to the role of Team Trainer, I've honed leadership skills by guiding and training team members, emphasizing the importance of teamwork, efficiency, and adherence to operational standards
- This experience has strengthened my organisational skills, time management, and ability to perform under pressure
Global Immersion Guarantee
Monash University
11.2023 - 12.2023
- Actively participated in the Global Immersion Guarantee (GIG) program, supported by Monash University, where I had the unique opportunity to learn from local NGOs in Samoa, gaining firsthand insights into the intricate balance between environmental protection, sustainability, and economic and social development
- I experienced the invaluable dynamic of an interdisciplinary team, combining perspectives from various fields to address the complex challenge of waste management and find solutions through reframing the problem
- This hands-on experience not only enhanced my problem-solving skills but also emphasised the importance of actively listening to the community, fostering a culturally sensitive and impactful approach to addressing environmental challenges
Customer Service Representative
JD Sports
12.2022 - 08.2023
- Customer service representative at JD Sports, excelling in a high-energy retail setting by delivering attentive, tailored service to meet diverse customer needs
- Proficient in handling inquiries, resolving issues, and providing product guidance, all while maintaining a friendly and professional demeanour
- This role has sharpened my communication skills, adaptability, and ability to thrive in a dynamic team-oriented environment, further enhancing my commitment to creating positive customer experiences
Education
BBA - Marketing
Monash University
11-2025
Sacred Heart Girls’ College
12-2022
Skills
- Inter-generational awareness
- Active Learning
- Fluid Communication
- Leadership
- Problem Solving
- Teamwork
References
- Rekha Paniker, Monash Health, 0431 178 819
- Thevan Thulnith, KFC Assistant Manager, 0426 407 547
- Ronit Luthra, JD Sports Assistant Supervisor, 0470 770 318
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Italian
Professional Working
Timeline
Global Immersion Guarantee
Monash University
11.2023 - 12.2023
Volunteering
Melbourne Mar Thoma Church
10.2023 - Current
Customer Service Representative
JD Sports
12.2022 - 08.2023
Customer Service Team Member
KFC
08.2020 - Current
BBA - Marketing
Monash University
Sacred Heart Girls’ College
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