Jin Wu

• Provided accurate and up-to-date advice to clients via face-to-face, phone and email on Australian immigration laws, polices and procedures;
• Assessed clients’ eligibility for various visa categories and recommending the most suitable option based on their circumstances;
• Assisted clients in preparing and submitting visa applications, ensuring all required documents are complete and accurate;
• Monitored the progress of visa applications, providing update to clients and taking appropriate actions to address any issues that may arise ;
• Acted as an intermediary between clients and the Department of home Affairs or other relevant authorities, facilitating communication and addressing any queries or information requests;
• Ensured clients are aware of their obligations and responsibilities under Australian immigration laws;
• Managed clients’ files and database in a secure and confidential way;
• Maintained ethical and professional standard in practice;
• Build positive relationship and trust with clients by addressing inquiries and ensuring clients are informed and comfortable through the process.

• Streamlined office processes by implementing efficient organizational systems;

• Maintained organized and up-to-date record, managing electronic and physical filling systems;

• Inputted and updated information in databases or spread sheets. ensuring accuracy and completeness of data.

• Assisted with bookkeeping and financial administration;

• Provided administrative and project support for real estate development from planning, financing, sales, construction and completion;

• Liaisoned and coordinated with business partners and subcontractors in relation to project progress.

• Dealt with daily inquiries from clients via email, phone, web chat or face-to-face, providing prospective students with accurate information and professional guidance on selection of education intuition, course and major.

• Maintained the students database with accurate and timely record.;

• Assist students with documents preparation for their visa application.

• Provided all-around support for students’ enrolment and visa compliance.

• Liaisoned with sub-agents and education institutions in relation to students’ course application, payment of fees, OSHC & accommodation arrangement, and enrollment process.

• Attended training workshops and exhibitions for education agents, helping with company’s marketing campaigns.