Jin Zhang
Eatons Hill,Australia
Summary
Results-oriented professional with 6 years of experience in the accommodation industry, excelling in sales, operations, and property management systems (PMS). Proven ability to drive revenue generation, optimize guest experiences, and leverage technology to streamline processes. Eager to contribute expertise to a dynamic accommodation provider.
Overview
7
7
years of professional experience
Work History
Account Manager
HiRUM Australasia
08.2023 - Current
- Visited 86 clients for past 6 months to listen to their feedback for the systems/ products and sent the feedback to product team for new system buildup.
- Retained 73% clients during management changeover and contracted them for better packages with longer term.
- Developed Saas pricing models for long-term clients based on their performance and competitors analysis.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Presented product features and advantages to potential customers during sales meetings.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system HubSpot.
Account Manager
StarRez Global Pty Ltd
01.2022 - 08.2023
- Manage assigned territory to achieve revenue goals by quarter and by year
- Outbound prospecting and market coverage via email, phone, Zoom, and other mediums as required
- Manage and develop a pipeline from initial lead to deal closure
- Effectively demonstrate the full range of StarRez product solutions, both online and in person
- Provide market insight and customer requirements to better position existing solutions, as well as provide feedback for new product development and future evolution
- Build long term relationships with customers, and industry leaders
- Leverage infrastructure tools such as Salesforce, Groove, Gong, SharePoint, to build market/prospect data for effective data analytics and market insight
- Develop prototype solutions tailored to customer needs
- Work with internal teams to review and scope configurable solutions
- Licensing, invoicing, and assisting the Finance team with collection management, at times, for assigned accounts
- RFP/RFI analysis and responses; contract negotiations; addendum preparation and management
- Employ tactical and strategic measures to ensure that assigned accounts are satisfied beyond their expectations.
Sales Executive
Scape Australia
06.2019 - 01.2022
- Ownership/ management for a portfolio of leads including those generated through personal inspections, phone calls, online chat including WeChat and email enquiries
- Find the best accommodation options for students by conducting a “need analysis” from their enquiries
- Use a range of software packages including StarRez, PEX, PureChat, Freshchat, SiteMinder, and CRM systems such as Freshdesk, Freshsales, and Zendesk
- Create end-to-end booking journeys and manage conversion from potential customers to StarRez Portal
- Troubleshoot Resident Portal by Impersonation and updating settings in the entry
- Convert and insert group bookings from Conference Module
- Monitor rooms availability from rooms/occupancy module in StarRez and assist the management team to ensure occupancy and revenue targets are met
- Work with Agent and Aggregator partners, ensuring consistent booking information is recorded in StarRez Booking Tab (Custom Fields) for later commission reconciliation purposes
- Report weekly for new bookings/ cancellations for the whole portfolio by building reports from StarRez
- Be the contact person for the sales team, working closely with the operation team and finance team to build better procedures within StarRez
- Provide StarRez training to new staff members or who has confusion about correct procedures
- Organise and attend events including open days, expos, and school careers fairs.
Residential Assistant
Atira Student Living
09.2017 - 06.2019
- Carry out check-in and check-out process from StarRez, including guaranteeing the compliance of rooming agreements, lodging bonds
- Conduct entry/ exit room inspections, daily reconciliations and arrears follow-up
- Coordinate property-wise activities to increase residents’ participation in residential community, such as orientation programs, information sessions and university open days
- Monitor residents' physical and mental health and create workflows in StarRez to record any incidents.
Education
Diploma of Project Management -
TAFE Queensland
12.2024
Master of Chinese Translation and Interpretation -
The University of Queensland
06.2019
Bachelor of English Language -
Southwest Minzu University
06.2016
Skills
- Workflow mapping
- Lead prospecting
- Needs analysis
- Sales Analysis
- Customer training
- Project Management
- Data Analytics
- Preparing contracts
- Work in a Team
- Time Management
- Communication Skills
- Microsoft Office
- Customer Service
- Contract Negotiation
- Lead Generation
- Team Training
- Client Relationship Management
Systems
- Salesforce
- StarRez
- HubSpot
- Lucid
- OneNote
References
- Rachel Manson
National Leasing Manager LIV Mirvac
rachel.manson@mirvac.com
- Sarah Ashmore
Sales and Marketing Manager in HubSpot
0434559962
Timeline
Account Manager
HiRUM Australasia
08.2023 - Current
Account Manager
StarRez Global Pty Ltd
01.2022 - 08.2023
Sales Executive
Scape Australia
06.2019 - 01.2022
Residential Assistant
Atira Student Living
09.2017 - 06.2019
Diploma of Project Management -
TAFE Queensland
Master of Chinese Translation and Interpretation -
The University of Queensland
Bachelor of English Language -
Southwest Minzu University
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