Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Jina Paterson

Girrawheen,WA

Summary

Seeking a challenging work environment where I can contribute to the growth and success of the organization. Excited to join a company that values diversity, support, and encouragement in a positive work environment. Known for my warm and infectious energy, I maintain a positive and supportive attitude while being driven to succeed. Strong focus on structure and attention to detail, approaching work with a methodical, efficient, and productive ethic. Emphasize collaboration and believe in the power of teamwork. Prioritize achieving a healthy work-life balance to reach goals.

Overview

19
19
years of professional experience

Work History

Customer Service (APS3) (Youth & Students)

Services Australia
12.2023 - Current
  • Employs a principled approach, adhering to APS Values and Code of Conduct.
  • Acts professionally at all times and operates within the boundaries of organizational processes and legal and public policy constraints
  • Operates as an effective representative of the work area in internal forums
  • Adheres to the APS Values and Code of Conduct and consistently behaves in an honest, ethical and professional way
  • Treats people fairly and equitably and is transparent in dealings with them
  • Makes decisions for the corporate good without favoritism or bias; places the aims of the organization above personal ambitions
  • Understands and complies with legislative, policy and regulatory frameworks
  • Operates in a professional manner

Customer Service Consultant (Disabilities)

AtWork Australia
01.2022 - 01.2023
  • Offered support and guidance to those on Centrelink Payments as an employment service provider.
  • Inbound call and Outbound call centre
  • Provided tailored support to job seekers by identifying needs, enhancing skills, and connecting with relevant training opportunities.

Customer Solutions Officer (Older Australians)

Probe International
01.2019 - 01.2022
  • Utilized transferable skills to maintain operational excellence aligned with responsibilities at Services Australia.
  • Payment line and training for the Age Pension (Older Australians)

Employment Consultant

Forrest Personnel Inc.
07.2015 - 12.2018
  • Company Overview: Disability Employment services
  • Managed employment support for individuals with various health challenges including illness, injury, or disability.
  • Build Rapport with Jobseekers discuss vocational or non-vocational barriers
  • Transport, and support to and from interviews, activities or vocational avenues
  • Adhering to all aspects or Workfore Australia

Recruitment Consultant

The ORS Group
01.2014 - 03.2015
  • Company Overview: Employment services
  • Case Management job seekers who are job ready for reverse marketing
  • Build Rapport and address vocational or non-vocational barriers
  • Implemented marketing strategies in coordination with employers and jobseekers.
  • Undertake Cold canvassing and business development and engagement
  • Attend business and network events and engage with employers
  • Aq

IKEA Co-Worker – Callcentre Supervisor/Various Roles

IKEA
01.2006 - 12.2013
  • Managed and mentored call center staff to enhance performance.
  • Facilitated coordination for IKEA's online shopping platform.
  • Managed logistics by determining all related expenses.
  • Admin- Utilizing all shopping Tools and Sales methods by using a Web-based and Internal Navision Program
  • Enhanced productivity through effective use of CRM, Outlook, Word, and Excel.
  • IKEA Springer- Reception, Purchasing Officer, Cashier, Cash office

Skills

    Written and verbal communication

    Conflict management skills

    Eye for detail, digital coaching

    Personal stress management skills

    Effective listening, and willing to learn

    Strong interpersonal skills, empathy,

    A passion for making a difference

    Cultural awareness and sensitivity

Accomplishments

  • Customer Service Award, IKEA , Various staff awards nominated by my peers
  • C-class drivers licence
  • National police clearance
  • Senior First aid / Mental health first aid
  • Working with children
  • Certificate III in communities
  • Train the trainer

Timeline

Customer Service (APS3) (Youth & Students)

Services Australia
12.2023 - Current

Customer Service Consultant (Disabilities)

AtWork Australia
01.2022 - 01.2023

Customer Solutions Officer (Older Australians)

Probe International
01.2019 - 01.2022

Employment Consultant

Forrest Personnel Inc.
07.2015 - 12.2018

Recruitment Consultant

The ORS Group
01.2014 - 03.2015

IKEA Co-Worker – Callcentre Supervisor/Various Roles

IKEA
01.2006 - 12.2013

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