JINA ZHANG
Melbourne,VIC
Summary
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
3
3
years of professional experience
Work History
Sales Representative
PRISM Group
01.2024 - 11.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Retail Assistant
Sea World
01.2023 - 01.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
Food and Beverage Attendant
RACV Royal Pines Resort
01.2022 - 12.2022
- Maintained clean and organised restaurant to comply with hygiene and health regulations.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Education
Bachelor of Communications - Media Arts
RMIT University
Melbourne, VIC01-2026
Certificate III - Visual Arts
Benowa State High School
Gold Coast, QLD01-2022
Skills
- Customer relationship building
- Logical communication skills
- Fluent in Mandarin
- Collaboration and teamwork
Timeline
Sales Representative
PRISM Group
01.2024 - 11.2024
Retail Assistant
Sea World
01.2023 - 01.2024
Food and Beverage Attendant
RACV Royal Pines Resort
01.2022 - 12.2022
Bachelor of Communications - Media Arts
RMIT University
Certificate III - Visual Arts
Benowa State High School
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