Hi, I’m
Jinal Bhatt
Perth,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
years of professional experience
Work History
BP
Customer Service Representative
04.2023 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Say Solar And Euro Premium Solar
Sales and Site Supervisor
06.2018 - 01.2023
Job overview
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
- Provided onsite training to help develop employee skills.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Liaised with subcontractors regarding work progress.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Education
University of Western Australia
Master's of Business Analytics from Analytics
Gujarat UniversityAhmedabad
Bachelor's of Commerce from Accounting
04.2021
Skills
- Credit Card Payment Processing
- Active Listening
- Staff Training
- Customer Relations
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Service Representative
BP
04.2023 - Current
Sales and Site Supervisor
Say Solar And Euro Premium Solar
06.2018 - 01.2023
University of Western Australia
Master's of Business Analytics from Analytics
Gujarat University
Bachelor's of Commerce from Accounting
Similar Profiles
Umesh BarapatreUmesh Barapatre
Head of Collaboration Platforms & Intelligent Workplace at bpHead of Collaboration Platforms & Intelligent Workplace at bp
Ankita SinghAnkita Singh
Lead Product Manager at bpLead Product Manager at bp
Pranoy BharadwajPranoy Bharadwaj
Business Development Manager at BPBusiness Development Manager at BP
Meaghan StevensMeaghan Stevens
Customer Service Representative at BPCustomer Service Representative at BP
MUSFIKA BINTE ZAMANMUSFIKA BINTE ZAMAN
Project Support Officer at Anjia Property SettlementProject Support Officer at Anjia Property Settlement