Jinan Li
Meadowbank,NSW
Summary
Proactive and detail-oriented professional with a background in customer service and design, notably at Myself Studio and a renowned Chinese Fashion Brand. Excelled in enhancing customer satisfaction and streamlining design processes. Skilled in Adobe Creative Suite and teamwork, with a proven track record of improving user experience and fostering client relationships.
Overview
5
5
years of professional experience
Work History
Sales Associate
Myself Studio
03.2024 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Designer's Assistant
Chinese Fashion Brand
06.2022 - 10.2022
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Analyzed user behavior and feedback to optimize design and user experience.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Created sketches and technical drawings to present design concepts to clients.
- Identified design requirements for each project.
Restaurant Waiter
Chinese Resturant
10.2019 - 01.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Fashion, IT
UTS
Sydney, NSW11-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Myself Studio
03.2024 - 07.2024
Designer's Assistant
Chinese Fashion Brand
06.2022 - 10.2022
Restaurant Waiter
Chinese Resturant
10.2019 - 01.2020
Bachelor of Arts - Fashion, IT
UTS
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