Jindo Hong
Wynnum West,Australia
Summary
Experienced healthcare administrative professional skilled in managing patient records, appointments, and administrative tasks. Proven ability to excel in fast-paced, high-pressure environments autonomously. Seeking an opportunity to utilise expertise in administration, customer service, and information management in a new role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administration Officer
Queensland Children’s Hospital
11.2014 - Current
- Manage and prioritise booking, rescheduling, and cancelling patient appointments through ieMR.
- Enter referral to e-refer system and update referral details for ongoing appointment through ESM.
- Handle interpreter bookings and updates through IMS, ensuring accurate and timely service.
- Manage departmental generic emails, on-call rosters, and liaise with payroll using Intelliweb and myHR.
- Process patient requests and room bookings via yourQH and Resource Management System.
- Ensure accuracy of patient registration and updates through HBCIS, including administrative tasks like data input, filing, photocopying, and creating FIN numbers.
- Maintain critical documentation such as the Lucrin patient and Growth Hormone spreadsheets.
- Provide courteous, efficient service to staff, doctors, and patients.
Patient Support Officer (Wardperson)
Royal Children’s Hospital
04.2010 - 10.2014
- Cleaned wards, offices, and public areas with safe chemical usage, maintaining high standards of hygiene.
- Trained new staff members on procedures, ensuring safe and efficient workflows.
- Assisted in other areas when required to meet operational demands.
Education
Certificate III - Business Administration (Medical)
Queensland Tafe
Brisbane, QLD02-2011
Bachelor of Arts - English Language And Literature
Myongji University
Seoul, Korea02-1989
Skills
- Healthcare Systems: ieMR, HBCIS, e-Refer, Interpreter Management System (IMS), Intelliweb, yourQH
- Software Proficiency: MS Office (Word, Excel, Outlook), Resource Management System
- Administrative Expertise: Patient medical records management, scheduling and booking
- Customer Service: Excellent interpersonal and communication skills
- Quality Control: Conduct audits, ensure compliance and maintain high standards
- Time Management: Efficiently prioritise and meet deadlines under minimal supervision
- Confidentiality & Compliance: Adhere to workplace safety and privacy policies
Certification
- Cyber Security Essentials – 2025
- Code of Conduct – 2025
- Fire and evacuation instruction - 2025
- Fraud Control Awareness – 2024
- Numerous Healthcare and Administrative Training Courses (2015-2025) including HBCIS, ieMR and various Excel and MS Office training programs
Languages
English
Full Professional
Korean
Native or Bilingual
Timeline
Administration Officer
Queensland Children’s Hospital
11.2014 - Current
Patient Support Officer (Wardperson)
Royal Children’s Hospital
04.2010 - 10.2014
Certificate III - Business Administration (Medical)
Queensland Tafe
Bachelor of Arts - English Language And Literature
Myongji University
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