Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Jineatte Ishika Singh

Strathfield

Summary

Dynamic and experienced professional with a solid background in the retail and customer service industries. Adept at managing, training, and developing staff to ensure a high-quality customer experience. Demonstrated ability to develop and implement effective sales strategies and promotions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

City Beach
05.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

SENIOR SALES CONSULTANT

Bendon
03.2024 - 05.2024
  • Mentored and trained junior sales consultants in product knowledge, sales techniques, and customer service skills
  • Managed end-to-end sales cycle from prospecting till closure stage
  • Identified key areas of improvement within the sales process and developed action plans accordingly
  • Monitored progress against sales targets set by management team
  • Cultivated strong relationships with customers through excellent customer service
  • Provided timely feedback to customers on their inquiries, orders, returns, and complaints
  • Created detailed reports on monthly sales performance for management review
  • Educated customers about brand to incite excitement about company's mission and values
  • Supported the sales team, answering customer inquiries with superior product knowledge
  • Observed sales floor and stockroom for loss prevention, advising management of unusual internal or external activity

CASUAL RETAIL ASSISTANT

Nike
11.2023 - 01.2024
  • Developed and maintained relationships with customers to increase sales and loyalty
  • Kept merchandise filled to appropriate levels on sales floor
  • Monitored customer feedback and adjusted store policies accordingly
  • Demonstrated excellent customer service skills by providing friendly, helpful, and knowledgeable assistance to customers
  • Processed payments accurately using the point-of-sale system
  • Initiated upselling techniques to increase sales revenue while maintaining customer satisfaction
  • Created attractive displays that showcased merchandise in an inviting manner for shoppers
  • Ensured compliance with all health and safety regulations during daily operations
  • Conducted price checks for customers upon request using available resources such as online databases or printed catalogues
  • Built strong relationships with customers through effective communication and product knowledge
  • Identified customer needs through active listening techniques during interactions at checkout counter or over the phone
  • Cultivated a strong understanding of store policies and procedures, including cash handling, opening and closing duties, and inventory management
  • Assisted in training new employees on company policies and procedures regarding customer service standards
  • Adapted quickly to changing product needs and successfully handled multiple tasks simultaneously
  • Maintained cleanliness of work area at all times according to safety regulations

PART-TIME SALESPERSON

Hype DC
07.2023 - 10.2023
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

PART TIME STYLIST

Pagani
06.2022 - 03.2023
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
  • Organized sales area and work station to showcase products and boost sales.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Supported reception desk, receiving phone calls, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
  • Organized successful in-store events to promote new product lines and engage potential clients.
  • Educated customers on products to maximize benefits.
  • Participated in team meetings and staff training sessions.

WAITRESS

Chancery bistro
04.2022 - 08.2022
  • Greeted customers warmly upon arrival in the store and ensured they felt comfortable during their visit
  • Maintained an organized work station with cleanliness and sanitation standards
  • Restocked work area and performed timely prep work
  • Provided excellent customer service to ensure client satisfaction
  • Connected with our customers and genuinely listened to help find the best items for them
  • Managed multiple tasks simultaneously while providing excellent customer service
  • Worked closely with other stylists to create unique styles for customers' individual needs
  • Displayed creative problem-solving abilities in accommodating customer needs

PART-TIME SALESPERSON

Best and Less
08.2021 - 02.2022
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Implemented effective sales strategies to maximize revenue generation.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Set and achieved company defined sales goals.

WAITRESSS

Volcanoes steakhouse
03.2021 - 08.2021
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

CASUAL RETAIL ASSISTANT

Jay Jays
02.2018 - 05.2018
  • Demonstrated excellent customer service skills while working in a fast-paced environment
  • Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
  • Managed multiple tasks simultaneously while maintaining high-quality standards of service
  • Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies

TRAINEE

Mcdonalds
10.2016 - 10.2016
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.
  • Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
  • Interacted with customers under supervision to support operational objectives.
  • Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.

Education

BACHELOR OF ARTS (B.A.) - CRIMINOLOGY

Auckland university of technology
11.2023

BACHELOR OF ARTS (B.A.) - PSYCHOLOGY

Auckland university of technology
11.2023

CERTIFICATION IN CRIMINOLOGY PSYCHOLOGY -

Career House
11.2021

COMPLETED COURSEWORK TOWARDS CERTIFICATION IN TRAVEL AND TOURISM -

Tafe
Blacktown, Sydney
10.2020

Skills

  • Flexibility
  • Punctual
  • Ability to work individually
  • Ability to work in a team
  • Active listener
  • Customer Service
  • Organized
  • Enthusiastic
  • Friendly and engaging
  • POS
  • Cash handling
  • Restocking
  • VMs
  • Phone calls
  • Hygienic
  • Handling merchandise
  • All arounder
  • Opening/closing store
  • Visual merchandise handling
  • Stock take
  • Transfers in/out
  • Customer complaints
  • Training
  • Mentored and trained junior sales consultants in product knowledge
  • Sales techniques
  • Customer service skills
  • Staff Training and Development
  • Staff Management
  • Workload Management
  • Employee Scheduling
  • Marketing knowledge
  • Recruiting and interviewing
  • Strategic Planning
  • Sales Reporting
  • Employee Performance Evaluations

Certification

First Aid Trained, Certificate

Personal Information

Date of Birth: 02/02/02

Timeline

Assistant Manager

City Beach
05.2024 - Current

SENIOR SALES CONSULTANT

Bendon
03.2024 - 05.2024

CASUAL RETAIL ASSISTANT

Nike
11.2023 - 01.2024

PART-TIME SALESPERSON

Hype DC
07.2023 - 10.2023

PART TIME STYLIST

Pagani
06.2022 - 03.2023

WAITRESS

Chancery bistro
04.2022 - 08.2022

PART-TIME SALESPERSON

Best and Less
08.2021 - 02.2022

WAITRESSS

Volcanoes steakhouse
03.2021 - 08.2021

CASUAL RETAIL ASSISTANT

Jay Jays
02.2018 - 05.2018

TRAINEE

Mcdonalds
10.2016 - 10.2016

BACHELOR OF ARTS (B.A.) - CRIMINOLOGY

Auckland university of technology

BACHELOR OF ARTS (B.A.) - PSYCHOLOGY

Auckland university of technology

CERTIFICATION IN CRIMINOLOGY PSYCHOLOGY -

Career House

COMPLETED COURSEWORK TOWARDS CERTIFICATION IN TRAVEL AND TOURISM -

Tafe
Jineatte Ishika Singh