Jing Chen
HERMIT PARK
Summary
Adept IT Manager with a proven track record of driving operational improvements and cost savings through custom IT solutions. At Self-employed, I enhanced helpdesk performance and reduced downtime, showcasing my technical troubleshooting and team development skills. Expert in IT asset management (including repairs) and fostering vendor relationships, I consistently exceed business objectives.
Offering strong problem-solving abilities and proactive approach to managing technology environments, eager to learn and develop within dynamic team. Brings foundational knowledge in IT systems and network security, with quick adaptability to new technologies. Ready to use and develop skills in IT infrastructure and project management within the role.
Overview
8
8
years of professional experience
Work History
IT Manager
Self-employeed
07.2015 - 06.2023
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Customized and repaired technology based on staff requests.
- Created and terminated user's accounts from start to finish in business applications.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Education
Master of Accountancy - Accounting
University of South Australia
Adelaide, SA08-2016
Master of Applied Finance - Finance
University of Adelaide
Adelaide, SA07-2014
Bachelor of Medical Science - Medicine
Nanjing Medical University
Nanjing, China 06-2012
Skills
- IT asset management
- Network administration
- Technical troubleshooting
- Team development
- Disaster recovery
- Documentation management
- Technical leadership
- Relationship building
- Time management
- Hardware troubleshooting
- Technical support
Accomplishments
Opened and ran a computer repair shop and a phone shop in my past self- employed time.
Trained and taught 6 technicians all repair and communicating skills.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
IT Manager
Self-employeed
07.2015 - 06.2023
Master of Accountancy - Accounting
University of South Australia
Master of Applied Finance - Finance
University of Adelaide
Bachelor of Medical Science - Medicine
Nanjing Medical University
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