Jing Huang

• Provided exceptional customer service support during every stage of the export process, from initial inquiries through post-delivery follow-up communications.
• Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
• Developed and maintained strong relationships to deliver exceptional customer service support.
• Offered administrative and customer service support to customers.
• Boosted customer satisfaction, providing timely and efficient support during service interruptions.
• Oversaw nightly operations, ensuring adherence to safety protocols and operational standards.

Key Achievements

Enhanced Operational Efficiency: Streamlined and optimized workflows, significantly

improving response times for critical incidents. Maintained a top 5% performance ranking by

effectively handling an average of 20 complex and 1000 routine events daily through detailed

event categorization, shortcut use, and pre-prepared templates.

Exceptional Customer Service: Managed daily communications with 20 customers via

phone and email, providing high-quality service that surpassed expectations and fostered

long-term relationships. Proactively addressed customer feedback, conducted thorough

quality assurance, and reported issues for continuous improvement.

Coordinated Team Support: Provided proactive support to colleagues during peak times,

contributed to quality assurance activities, and ensured customer satisfaction. Documented

and analyzed incidents for internal training, and used listening skills and clear explanations

to train new employees and enhance overall team performance.

• Built relationships with customers and industry professionals to establish long-term business growth.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Resolved customer complaints regarding sales and service.
• Coached, developed and motivated team to achieve revenue goals.
• Oversaw training programs for sales staff, fostering skill development and team collaboration.

Key Achievements

KPI Tracking System Development: Developed a KPI tracking system using Hot Star

management platform, enhancing team performance visibility, reducing report generation

time, and improving accuracy.

Technical Adaptation and Feedback Management: Managed hardware adaptation and IP

configuration, collected user feedback, and communicated with the development team for

product improvements.

Effective Recruitment and Onboarding: Supported HR in recruitment, created induction

tools and resources, and facilitated efficient onboarding as the team grew from 4 to 30

members across multiple cities.