JING LIU
Morley,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waitress
Woka Woka
07.2021 - 10.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Cashier
IGA Supermarket
03.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor - Tourism Management
Hunan University of Science And Engineering
Hunan Province, China06.2016
Exchange Student - Business Administration
Ajou University
Korea06.2015
Skills
- Ordering Procedures
- High-Volume Dining
- Dietary Restrictions
- Food Running
Timeline
Waitress
Woka Woka
07.2021 - 10.2023
Cashier
IGA Supermarket
03.2019 - 05.2021
Bachelor - Tourism Management
Hunan University of Science And Engineering
Exchange Student - Business Administration
Ajou University
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