Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jing Qin

Throsby,ACT

Summary

Be able to acquire a position within a company that appreciates my qualities and skills whilst encourages me to develop my knowledge and experience, also undertakes further training and learning. To contribute exceptional accounting skills, communication skills, leadership skills, as well as customers service skills and computer skills particularly Microsoft Excel to a challenging position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic and attentive [Job Title] specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Personal Banking Specialist

Westpac Banking Corporation
09.2023 - Current
  • Resolved complex banking issues, enhancing client satisfaction and retention.
  • Led successful initiatives to increase financial product sales through strategic recommendations.
  • Implemented new operational processes, improving overall branch efficiency.

Personal Banker

Westpac Banking Corporation
04.2022 - 09.2023
  • Streamlined customer transactions, enhancing efficiency and customer service experience.
  • Maintained strict compliance with banking regulations, ensuring audit-ready status at all times.
  • Achieved and exceeded sales targets through effective cross-selling and customer engagement strategies.

Personal Banking Advisor

Westpac Banking Group
07.2021 - 04.2022
  • Developed tailored financial solutions that significantly improved client satisfaction.
  • Resolve customer concerns and drive continuous improvement by communicating customer feedbacks with management.
  • Built and maintained strong client relationships, fostering financial stability and growth.

Owner

Cafe Childers
02.2016 - 07.2021
  • Directed business and financial strategies that significantly increased profitability.
  • Managed financial operations, including budgeting, accounting, and payroll.
  • Led a team in delivering high standards of customer service and operational excellence.

Accounting Assistant & Customer Service

China Telecom Corporation Limited, Guangdong
06.2013 - 10.2013
  • Perform a great leadership of leading and guiding the team members. In charge a team of 3 account assistants. Supervise and lead the work of the Accounts Assistants
  • In charge of collecting and updating information of customers
  • Helping customers print delivery order and statement of account

Education

Master of Accounting - Accounting

Australian National University
Canberra, ACT
07.2016

Bachelor of Commerce - Financial Management

South China University of Technology
China
06.2014

Skills

  • Issues Resolution
  • Cross-Selling and Upselling
  • Branch management
  • team work
  • customer service
  • Sales strategy

Certification

RG146 Compliant

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Personal Banking Specialist

Westpac Banking Corporation
09.2023 - Current

Personal Banker

Westpac Banking Corporation
04.2022 - 09.2023

Personal Banking Advisor

Westpac Banking Group
07.2021 - 04.2022

Owner

Cafe Childers
02.2016 - 07.2021

Accounting Assistant & Customer Service

China Telecom Corporation Limited, Guangdong
06.2013 - 10.2013

Master of Accounting - Accounting

Australian National University

Bachelor of Commerce - Financial Management

South China University of Technology
Jing Qin