Jingjing Guo
7310,TAS
Summary
Customer-oriented Wait Staff Member with experience in service industry. Ability to handle multiple projects simultaneously with a high degree of accuracy. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Woolworths Group
03.2023 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- restocking front desk shelves,ensure adequate of shelf products
Waiters
Hangzhou HaidilaoHotpot
03.2021 - 04.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
Kitchen Attendant
Pepper Silo
11.2023 - Current
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Assisted chefs with meal preparation, ensuring timely and high-quality dishes for guests.
- Assisted in training new kitchen attendants, fostering a supportive team atmosphere while upholding high standards of performance.
- Improved kitchen efficiency by maintaining cleanliness and organization in all work areas.
- Cleaned and organized kitchen stations to promote team efficiency.
- To be responsible for making some cakes and sandwiches in the cafe
Housekeeping Cleaner
Seashells Broome
03.2023 - 09.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
GED -
Jiangxi City College
Jiangxi07.2013
Skills
- Food Safety and Food Preparation
- Stock Rotation and Merchandise Restocking
- Positive Attitude
- Cleaning and sanitation
- Customer Service
- Strong multitasking
Timeline
Kitchen Attendant
Pepper Silo
11.2023 - Current
Customer Service Cashier
Woolworths Group
03.2023 - 10.2023
Housekeeping Cleaner
Seashells Broome
03.2023 - 09.2023
Waiters
Hangzhou HaidilaoHotpot
03.2021 - 04.2022
GED -
Jiangxi City College
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