Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jingjing Liang

Newcastle,NSW

Summary

Dedicated and results-driven customer service professional with extensive experience across multiple industries. Skilled in building strong client relationships, resolving complex issues, and optimizing processes to drive business success. Known for a proactive approach, attention to detail, and ability to thrive in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Platinum Consultant

Medibank
09.2024 - Current
  • Provide tailored support and solutions to corporate members, ensuring optimal health coverage options.
  • Resolve complex subsidy issues and manage escalated inquiries with professionalism.
  • Promote corporate health products aligned with client group agreements.
  • Conduct proactive coverage reviews and handle subsidy-related inquiries.
  • Contribute to continuous improvement initiatives and a results-driven team environment.

Customer Sales Consultant (Relief Manager)

Medibank
03.2023 - 09.2024
  • Engaged with members to provide personalized health insurance solutions.
  • Assisted in developing and implementing sales strategies to meet business goals.
  • Managed local marketing initiatives, including community events and promotions.
  • Supervised retail operations, including staff training, sales management, and stock control.
  • Addressed payment arrears and claim inquiries, ensuring compliance with company policies.

Member Specialist

Australian Unity
06.2022 - 03.2023
  • Managed client relationships, responding to inquiries and resolving service issues.
  • Identified opportunities for process improvements and implemented efficiency strategies.
  • Provided expert guidance on products and services, enhancing customer retention.
  • Analyzed member attrition patterns to develop retention strategies.

Billing and Financial Consultant

Telstra (TTEC)
04.2021 - 05.2022
  • Handled client billing inquiries and provided solutions to resolve discrepancies.
  • Managed customer accounts, processed payments, and monitored outstanding balances.
  • Analyzed payment trends to assess credit risk and minimize defaults.
  • Provided financial guidance to customers experiencing hardship.

Student Admissions Officer

Vocational Training Institute
10.2020 - 04.2021
  • Processed domestic and international student applications, including fee management.
  • Liaised with immigration offices, health insurance providers, and educational institutions.
  • Provided guidance to applicants regarding study options and academic pathways.
  • Maintained compliance with education regulations and institutional policies.

Store Controller

RGIS Inventory Service
02.2020 - 03.2021
  • Managed inventory control, stock quality checks, and vendor returns.
  • Maintained accurate documentation and real-time inventory records.
  • Ensured efficient stock rotation using FIFO methodology.

Store Manager

J&R Gift Shop
06.2019 - 02.2020
  • Supervised store operations, including sales, customer service, and cash management.
  • Developed merchandising strategies to boost sales and enhance customer experience.
  • Managed promotions and loyalty programs to increase retention.

Accounting Assistant

Fiona Wang & Associates
07.2018 - 02.2019
  • Assisted clients with loan applications and financial documentation.
  • Managed bookkeeping, payroll administration, and tax preparation.
  • Conducted financial analysis to optimize deductions and credits.

Education

Master of Finance -

University of Tasmania
06.2020

Bachelor of Commerce -

Southern Cross University
04.2018

Skills

  • Customer Relationship Management
  • Financial Analysis & Billing
  • Process Improvement & Optimization
  • Sales & Marketing Strategy
  • Team Leadership & Training
  • Problem-Solving & Conflict Resolution
  • Data Management & Reporting
  • Multilingual: English & Chinese
  • Issue resolution
  • Analytical thinking

Certification

  • Advanced Diploma in Business, 10/01/13, 03/01/14
  • Diploma of Business, 07/01/12, 01/01/13
  • Certificate IV in Business, 01/01/12, 06/01/13

Timeline

Platinum Consultant

Medibank
09.2024 - Current

Customer Sales Consultant (Relief Manager)

Medibank
03.2023 - 09.2024

Member Specialist

Australian Unity
06.2022 - 03.2023

Billing and Financial Consultant

Telstra (TTEC)
04.2021 - 05.2022

Student Admissions Officer

Vocational Training Institute
10.2020 - 04.2021

Store Controller

RGIS Inventory Service
02.2020 - 03.2021

Store Manager

J&R Gift Shop
06.2019 - 02.2020

Accounting Assistant

Fiona Wang & Associates
07.2018 - 02.2019

Bachelor of Commerce -

Southern Cross University

Master of Finance -

University of Tasmania

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Jingjing Liang