Jing Li
Mount Waverley
Summary
Experienced and detail-oriented Data Analyst with over a decade of experience in data analysis, system operations, and stakeholder collaboration. Possesses a good understanding of internal systems and workflows, enabling efficient troubleshooting, process optimization, and seamless integration of new features. Adept at translating business needs into technical requirements and supporting cross-functional teams to deliver impactful solutions.
Overview
14
14
years of professional experience
Work History
Data Analyst
Smartfleet / Smartgroup
01.2014 - Current
- Developed and maintained a deep understanding of internal systems, enabling efficient data management, issue resolution, and system enhancements.
- Monitored and ensured the data accuracy.
- Managed invoice processing for specific clients and expense integration from providers into the system.
- Played an important role in client onboarding processes, including data validation and system account setup, while managing multiple clients simultaneously. Effectively prioritized tasks to ensure timely, high-quality service delivery.
- Generated and delivered tailored reports to internal teams and external clients.
- Collaborated with stakeholders to gather and document business requirements aligned with system capabilities.
- Worked closely with IT and fellow analysts to align business needs.
- Participated in system testing and validation of new features before deployment.
- Identified opportunities for process improvement and contributed to system enhancement initiatives.
Admin/Customer Service Consultant
Smartfleet / Smartgroup
07.2011 - 12.2013
- Managed end-to-end operational processes including vehicle additions, disposals, and system data updates, ensuring data accuracy and compliance with fleet policies.
- Executed bulk data updates and maintained high data integrity across internal systems, supporting informed decision-making and reporting.
- Coordinated fuel card and eTag lifecycle management (ordering, cancellation, and tracking), optimizing operational efficiency and cost control.
- Maintained and updated pool vehicle bookings in the system.
- Oversaw the infringement processing workflow, ensuring timely resolution and communication with stakeholders.
- Acted as a key liaison between clients and internal teams, translating client needs into actionable tasks and system updates.
- Identified recurring issues and proposed process improvements, contributing to enhanced service delivery and client satisfaction.
- Developed a strong understanding of operational workflows, data dependencies, and system functionalities, laying a solid foundation for business analysis.
Education
Master of Education - TESOL International
Monash University
06-2007
Bachelor of Arts - English
Renmin University of China
06-2004
Skills
- Tools: MS Excel (Intermediate), MS Word (Advanced), MS PowerPoint (Intermediate)
- Other: Data entry and validation, report generation, system testing
Professional Attributes
- Strong interpersonal and communication skills
- Highly adaptable and organized
- Self-motivated with a proactive approach to problem-solving
- Customer-oriented with a collaborative mindset
- Committed to delivering high-quality outcomes
Core Competencies
- Business Requirements Gathering
- Data Analysis & Reporting
- Stakeholder Engagement
- Process Improvement
- System Testing & UAT
- Microsoft Excel & Office Suite
- Data Quality Assurance
- Client Onboarding & Support
Timeline
Data Analyst
Smartfleet / Smartgroup
01.2014 - Current
Admin/Customer Service Consultant
Smartfleet / Smartgroup
07.2011 - 12.2013
Master of Education - TESOL International
Monash University
Bachelor of Arts - English
Renmin University of China
Similar Profiles
Avneet ThukralAvneet Thukral
Procurement Consultant - Novated/Buy-back Program at SmartGroup CorporationProcurement Consultant - Novated/Buy-back Program at SmartGroup Corporation
PARAND NAJAFPARAND NAJAF
Customer Service Consultant at SmartgroupCustomer Service Consultant at Smartgroup
Salina HainzlSalina Hainzl
Senior Digital Marketing Manager at Smartgroup (fintech)Senior Digital Marketing Manager at Smartgroup (fintech)
Shivam .Shivam .
Accountant Assistant at Technical Cert TechnologiesAccountant Assistant at Technical Cert Technologies
Susmitha ThylamSusmitha Thylam
customer service assistant at United fuel stationcustomer service assistant at United fuel station