JINGLUN (Michael) ZOU
Logan Village,QLD
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Digital Marketing Freelancer
AFAY Australia
11.2022 - Current
- Brand name and trademark registration, brand website development and management, content management, and daily website operations.
- Collected visitors trend and behaviour, reported to director regularly.
- Launched marketing campaigns liaising with brand positioning.
- Managed activities on brand social platform, increased visitor engagement rate by 55%.
- Updated latest website content regularly, including picture, video, and text.
Brand Marketing Intern
Arise Foundation
07.2022 - 09.2022
- Developed new customer and improved current clients experience through multiple channels.
- Provided high-level customer service, ensured effective engagement with current and prospective.
- Enhanced brand image and increased brand visibility.
- Developed marketing strategy in accordance with brand positioning.
- Implemented customer campaigns liaising with the other sectors and values of the brand.
Customer Service Assistant
The Aesthetic Laser Centre
09.2019 - 02.2021
- Greeted and assisted guests while managing check-in process.
- Coordinated with customer service team, managed customer bookings.
- Assisted customers in scheduling appointments and processing payments.
- Managed brand social media platform content and daily business information updates.
- Developed and assisted marketing campaigns, increased sales by 35% during Christmas holiday in year 2018.
Education
Master - Master of Commerce
University of New South Wales
Sydney, NSW10.2022
Master of Commerce - Tourism, Environmental And Cultural Heritage
University of Tasmania
Hobart, TAS07.2021
Bachelor of Commerce - Marketing
University of Tasmania
Hobart, TAS07.2019
Skills
- Customer service
- Marketing strategy
- Customer development and retention
- Administrative assistance
- Marketing communication and promotion
- Event management
- Self-motivated approach with ability to take initiative and works well in group environment
- Strong time management, organizational, and prioritization skills
- Proficient writing and verbal communication skills
- Ability to quickly learn and adopt new software packages
- Microsoft Office
- Speaking multiple languages (English, Mandarin, Cantonese, Hakka)
Certification
- Google Ads Display Certification (2022)
- Achieved scores of 7 in four sections on the PTE English exam (2019)
- Australian Driver License (Valid until April 2025)
Timeline
Digital Marketing Freelancer
AFAY Australia
11.2022 - Current
Brand Marketing Intern
Arise Foundation
07.2022 - 09.2022
Customer Service Assistant
The Aesthetic Laser Centre
09.2019 - 02.2021
Master - Master of Commerce
University of New South Wales
Master of Commerce - Tourism, Environmental And Cultural Heritage
University of Tasmania
Bachelor of Commerce - Marketing
University of Tasmania
ADDITIONAL INFORMATION
- Right to work: Australian Citizen
- Age: 29