Jinguo Ding
Perth,WA
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability and flexibility in meeting changing needs. Experienced with financial transaction management and customer service. Utilizes risk assessment strategies to safeguard assets. Knowledge of regulatory compliance and financial best practices.
Overview
12
12
years of professional experience
Work History
Recruitment consultant
Persol Services
03.2020 - Current
- Focus in education field of recruiting for all types of school across China, mainly help expats get job in China, as well as take charge of in-house recruitment
- Deeply understand the demands of clients, and analyze the positions in order to provide accurate candidates
- Ensured all processes were done in accordance with employment laws and regulations
- Networked through traditional and progressive methods to source optimal talent
- Generated the maximum revenue for the whole three years
Customer banking specialist (part-time)
Commonwealth bank
01.2024 - 04.2024
- Providing outstanding customer service, processing transactions, and maintaining accurate records for everyday banking
- Assisting customers with inquiries related to their personal or business account, promote products, and ensure adherence to security protocols
- Offer appropriate resolutions for various customer needs
- Managing customer relationship, and fostering valuable opportunities
Guest service agent (rejoined after covid)
Doma hotels
07.2023 - 12.2023
- The primary duties include guest check-in and check-out by using Opera system, managing reservations, addressing guest inquiries and requests, and handling various front desk operations
- Assisting guests with information about the hotel and local attractions, and collaborating with other hotel departments to ensure a seamless stay
- Handle administrative tasks, manage room assignments, process payments, and maintain effective communication with guests through various channels such as in-person interactions, phone calls, and emails
Guest service agent
Doma hotels
03.2017 - 01.2020
- Greeted clients and provided them with information and superior service
- Answered phone calls, greeted clients, and handled all front desk responsibilities
- Recorded notes from office meetings and distributed agendas to employees
- Developed customer service scripts to ensure consistent customer service across all customer service channels
Educational consultant
Ujoy Educational Support
09.2013 - 07.2016
- Help international students to enter into their dream universities in the UK
- Served as a Student Advisor, helping students to more clearly define and follow their academic path
- Build and maintain a trust relationship with both schools and parents side
- Assist international students in terms of both studying and the life in the UK as needed
Education
Master of International Business -
University of Ulster
07.2013
Bachelor degree - Finance services
Edinburgh Napier University
11.2011
Bachelor of Science - Marketing
Harbin University of Commerce
06.2010
Skills
- Strong numeracy skills
- Customer service
- Financial product sales
- Compliance awareness
- Computer skills
- Problem resolution
Timeline
Customer banking specialist (part-time)
Commonwealth bank
01.2024 - 04.2024
Guest service agent (rejoined after covid)
Doma hotels
07.2023 - 12.2023
Recruitment consultant
Persol Services
03.2020 - Current
Guest service agent
Doma hotels
03.2017 - 01.2020
Educational consultant
Ujoy Educational Support
09.2013 - 07.2016
Bachelor degree - Finance services
Edinburgh Napier University
Bachelor of Science - Marketing
Harbin University of Commerce
Master of International Business -
University of Ulster
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