Jingze Liu
Haymarket,NSW
Summary
Proactive and caring worker with 2 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Staff Member
Double Kill Board Game
01.2022 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Handled service and other tasks to address shortfalls due to unexpected absences or unusual service volumes.
After-School Tutor
Individual Clients
02.2022 - Current
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Collaborated with parents to develop appropriate tutoring lessons.
- Monitored student progress regularly through ongoing assessments and evaluations, adjusting instructional approaches as needed.
Education
Bachelor of Science - Electrical Engineering
University of New South Wales
Sydney, NSW05.2025
Bachelor of Science - Electrical Engineering
University of New South Wales
Sydney, NSW08.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Problem Resolution
- Patience and Empathy
- Language support
Timeline
After-School Tutor
Individual Clients
02.2022 - Current
Staff Member
Double Kill Board Game
01.2022 - Current
Bachelor of Science - Electrical Engineering
University of New South Wales
Bachelor of Science - Electrical Engineering
University of New South Wales
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