Jinisha Sanchania
Melbourne,Australia
Summary
Dynamic Salesforce Business Analyst with hands-on experience at Accenture, adept in Apex, Salesforce Flows, and integrations. Proven track record in enhancing user adoption and driving compliance through effective stakeholder collaboration. Skilled in CI/CD processes and security management, delivering tailored solutions that align with enterprise requirements and governance standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst Consultant Intern
Techforce Academy
03.2024 - Current
- Analyzed business requirements and configured Salesforce solutions across Sales and Service Cloud components, contributing to solution design and Salesforce deployment planning aligned with stakeholder needs and governance standards.
- Led requirements gathering and communicated technical scope to developers, supporting Apex, Flow, and integration implementation efforts and assisting in troubleshooting and iterative defect resolution.
Application Development Analyst
Accenture
07.2021 - 06.2023
- Developed Apex triggers and classes, converted complex workflows into Salesforce Flows, and supported customizations to meet enterprise requirements within a large-scale, highly customized Salesforce environment, following secure coding and development best practices.
- Implemented Contract Lifecycle Management using Conga/Apttus integrated with Salesforce; collaborated on integration patterns (REST/SOAP) and used Gearset and GitHub to streamline deployments and CI/CD pipelines.
- Managed user accounts, security settings, and data integrity; provided user training and support to drive adoption and maintain compliance in structured, governance-driven environments.
- Hands-on experience supporting campaign tracking requirements and marketing data structures during internships and analyst roles, contributing to Marketing Cloud data considerations and reporting.
- Exposure to working with cross-functional teams (developers, architects, stakeholders) to translate requirements into technical solutions and support system performance improvements.
Education
Master of Business Analytics -
Kaplan Business School
Melbourne, Australia06.2025
Bachelor of Engineering - Electronics & Telecommunication
Pune Institute of Computer Technology
Pune, India01.2021
Skills
- Apex and LWC
- Salesforce flows and APIs
- SOQL and SOSL
- Service and sales cloud
- Integrations and data modeling
- REST and SOAP
- Git and Gearset
- CI/CD processes
- Conga and Apttus
- Security and access controls
- DevOps awareness
- Troubleshooting techniques
- Stakeholder collaboration
Certification
- Salesforce Certified Administrator
- Gearset
- Conga/Apttus
- ServiceNow
- X-Author
- Tableau basics
References
References can be provided upon request.
Timeline
Salesforce Business Analyst Consultant Intern
Techforce Academy
03.2024 - Current
Application Development Analyst
Accenture
07.2021 - 06.2023
Master of Business Analytics -
Kaplan Business School
Bachelor of Engineering - Electronics & Telecommunication
Pune Institute of Computer Technology