JINU THOMAS
Gosnells
Summary
Dedicated and hard-working individual with a positive attitude, committed to encouraging and supporting colleagues to achieve their best. In free time, enjoy photography and editing pictures, which allows to express creativity. Additionally, loves driving, playing cricket, and badminton, which help to stay active and balanced. I am always eager to learn new skills and set ambitious goals for personal and professional growth. I am enthusiastic for continuous improvement and teamwork drives to contribute effectively in any environment. Knowledgeable mail service professional versed in route planning, training and safety. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Postal Worker
Royal Mail UK
11.2021 - 03.2024
- Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.
- Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
- Strengthened relationships with local communities through courteous interactions while delivering their essential correspondence daily.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
- Ensured accurate record-keeping by diligently documenting mail deliveries, undeliverable items, postage due fees, route changes, or irregularities within the assigned areas.
- Managed time effectively to complete assigned tasks within tight deadlines during high-volume periods or inclement weather conditions.
- Assisted in increasing on-time delivery rates by ensuring proper packaging, labeling, and routing of mail items.
- Increased customer trust by maintaining confidentiality and security for all personal information and packages handled daily.
- Reduced mis-delivered mail incidents by verifying recipient information before delivering sensitive documents or packages.
Mail Sorter
Angard Agency (Royal Mail) in UK
07.2019 - 11.2021
- Mail sorter,
- Reviewed incoming mail for proper date, postage and barcode scans.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
- Improved overall workplace safety through proper handling of hazardous materials and packages.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Maintained clean and organized mail room to promote safety and efficiency.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Front Desk Receptionist
Britannia Airport Hotel
03.2019 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined check-in processes, reducing wait times for guests.
- Provided basic technical support for front office equipment, minimizing downtime.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
Grade IV Staff
Apollo Tyres Ltd
01.2008 - 01.2018
- Productions help by examining and ensuring the quality of product
- Inspecting products for quality standards
- Advice For product clearance based on the inspections
Production Apprentice
Apollo Tyres Ltd
12.2005 - 12.2007
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Prepared worksite by setting up required tools and supplies.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
- Streamlined apprentice training process, enabling new apprentices to become productive more quickly.
- Collaborated with cross-functional teams to ensure project requirements were met with high standards.
- Enhanced productivity with introduction of more efficient method for organizing tools and equipment.
- Gained proficiency in various hand and power tools to ensure tasks were completed efficiently and safely.
- Supported in troubleshooting problems, leading to minimal downtime and maintaining project momentum.
- Offered constructive feedback during project reviews, contributing to continuous improvement efforts.
- Enhanced communication skills by effectively conveying project needs and updates to supervisors and peers.
- Fostered positive work culture by actively participating in team-building activities.
- Completed all assigned tasks ahead of schedule, allowing for early initiation of subsequent project phases.
- Acquired new certifications that expanded range of tasks I could perform independently.
- Facilitated smoother project workflows by maintaining clean and organized work environment.
- Assisted in development of new training module, resulting in more comprehensive onboarding experience for new apprentices.
- Participated in community service projects, showcasing company's commitment to social responsibility.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Loaded and carried materials to facilitate transport at construction sites.
- Utilized equipment to break old forms and structures.
- Developed successful system for tracking project progress.
- Monitored project budgets and expenses.
- Trained and supervised team of construction workers.
- Contributed to customer satisfaction by providing timely and courteous service during on-site assignments.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
Education
Master Diploma Interior Architecture & Design - Industrial Design
Dream Zone (INDIA)
India01.2012
No Degree -
Distance Education , India
India01.2007
High School Diploma -
Kerala,India
Kerala, India01.2004
SSLC -10th Kerala State Government Board -
Kerala, India
Kerala ,India01.2002
Skills
- Forklift
- TUG driving
- Computing
- LLUP driving
- V-RAY
- EMERGENCY FIRST AID AT WORK
- DOOR SUPERVISOR
- CCTV OPERATOR
References
+447521698683, raychel.j.barlow@royalmail.com, Raychel J Barlow
Timeline
Postal Worker
Royal Mail UK
11.2021 - 03.2024
Mail Sorter
Angard Agency (Royal Mail) in UK
07.2019 - 11.2021
Front Desk Receptionist
Britannia Airport Hotel
03.2019 - 06.2019
Grade IV Staff
Apollo Tyres Ltd
01.2008 - 01.2018
Production Apprentice
Apollo Tyres Ltd
12.2005 - 12.2007
Master Diploma Interior Architecture & Design - Industrial Design
Dream Zone (INDIA)
No Degree -
Distance Education , India
High School Diploma -
Kerala,India
SSLC -10th Kerala State Government Board -
Kerala, India
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