Jinwoo Son
Brisbane,QLD
Summary
Versatile and results-oriented, honed skills in customer service and safe food handling at Momo Chicken. Excelled in guest relations management and complex problem-solving, significantly enhancing customer satisfaction. Demonstrated ability to maintain high standards in fast-paced environments, leveraging expertise in sales techniques and complaint resolution for continuous improvement.
Energetic and reliable with strong work ethic and great attention to detail. Familiar with safe handling procedures and manual labor techniques, including basic tool usage and material transportation. Committed to contributing to team success and maintaining productive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Laborer & Tiles
Coner Stone Tiles
11.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Store Team Member
Woolworths
02.2024 - 10.2024
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Waitress
Momo Chicken
04.2022 - 01.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Kitchen Staff Member
Momo Chicken
04.2022 - 01.2024
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Grade 12 -
Mansfield State High School
Mansfield, QLD12.2024
Skills
- Labouring
- Stocking
- Menu Recommendations
- Safe Food Handling
- Customer Service
- Guest Relations Management
- Sales Expertise
- Complex Problem-Solving
- Sales Techniques
- Complaint Resolution
- Supply Restocking
- Payment Processing
Certification
RSA certificate
White card
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Age
10/04/2007
Timeline
Laborer & Tiles
Coner Stone Tiles
11.2024 - Current
Store Team Member
Woolworths
02.2024 - 10.2024
Waitress
Momo Chicken
04.2022 - 01.2024
Kitchen Staff Member
Momo Chicken
04.2022 - 01.2024
RSA certificate
White card
Grade 12 -
Mansfield State High School
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