Jinxin Yin
Melbourne,VIC
Summary
Results-driven Entrepreneurial Owner with a proven history of building scalable operations and identifying emerging opportunities. Skilled in fostering positive interactions and executing internal policies to enhance client relations and achieve business goals.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Yuki House
Melbourne, Vic
06.2023 - 08.2025
- Achieved sales goals by implementing targeted strategies and motivating team members.
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Resolved customer complaints by providing effective solutions and support.
- Trained new employees on store policies, procedures, and customer service techniques.
- Recruited, trained and supervised new employees.
- Led team meetings to communicate goals and promote collaboration among staff.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Managed daily banking activities such as deposits and withdrawals.
Receptionist Supervisor
Top Trend Beauty Clinic
Melbourne, Vic
07.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Resolved complaints and questions, re-directing calls to appropriate team members to enhance client satisfaction.
- Maintained cleanliness of reception area to ensure welcoming environment for visitors.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated appointment scheduling and itinerary management for clients and personnel to optimize daily operations.
- Streamlined office operations by automating client correspondence and record tracking to enhance communication efficiency.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Experience OWNER/OPERATOR
Myself
Melbourne , Vic
05.2015 - 06.2023
- Promoted business on social media platforms, enhancing brand identity and driving revenue growth
- Managed sales presentations to promote product and brand benefits
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Managed sales presentations, effectively highlighting product and brand benefits to potential clients
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings
- Coordinated with technical and IT teams to develop company website and create targeted online advertisements
- Resolved issues quickly through meticulous research and quick decision-making.
Store Manager
Veranda Shop
Melboune, Vic
03.2014 - 04.2022
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations
- Processed various payment methods, including cash, check, and credit card, at point of sale.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Monitored stock levels to ensure timely replenishment and maintain optimal product availability
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Welcomed customers, addressing inquiries and guiding selections to enhance purchase experience
- Maintained clean sales floor and straightened and faced merchandise.
- Built strong relationships with clients to maintain loyalty and promote efficient operations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Bachelor of Science - Engineering of Telecommunication
MIT
Melbourne 06.2019 - 10.2022
Melbourne Girls College
Melboune, VicSkills
- Store Operations
- Inventory Management
- Customer Service Management
- Customer Engagement
- KPI Management
- Performance Assessment
- Cost Reduction
- Retail Marketing
- Promotional Strategies
- Goal Setting
- Decision Making
- Problem resolution
- Labor Relations
Languages
- Chinese (Mandarin)
- Chinese (Cantonese)
- English
Timeline
Store Manager
Yuki House
06.2023 - 08.2025
Receptionist Supervisor
Top Trend Beauty Clinic
07.2022 - 06.2023
Bachelor of Science - Engineering of Telecommunication
MIT
06.2019 - 10.2022
Experience OWNER/OPERATOR
Myself
05.2015 - 06.2023
Store Manager
Veranda Shop
03.2014 - 04.2022
Melbourne Girls College