Summary
Overview
Work History
Education
Skills
Timeline
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Jinyoung Lee

Fairview Park,SA

Summary

Dynamic and detail-oriented professional with experience at SA Dental and Gloria Jeans. Proven ability in customer service and team collaboration, enhancing customer satisfaction and streamlining processes. Skilled in time management and fostering positive relationships and promoting teamwork to achieve organizational goals. Committed to delivering high-quality results in fast-paced environments.


Overview

13
13
years of professional experience

Work History

Trainee

SA Dental
03.2025 - 06.2025
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.
  • Supported organizational objectives with help from existing employees.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
  • Developed strong working relationships with trainees, fostering a supportive learning environment.
  • Streamlined the onboarding process for new trainees, reducing time to productivity.

Barista

Gloria Jeans
02.2013 - 10.2013
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Waitress

Oriental Spoon(Restaurant)
10.2012 - 10.2013
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Education

Certificate III - Dental Assistant

TAFE SA
SA
06-2025

Skills

  • Time management
  • Team collaboration
  • Attention to detail
  • Customer service
  • Customer relationship management
  • Research

Timeline

Trainee

SA Dental
03.2025 - 06.2025

Barista

Gloria Jeans
02.2013 - 10.2013

Waitress

Oriental Spoon(Restaurant)
10.2012 - 10.2013

Certificate III - Dental Assistant

TAFE SA

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Jinyoung Lee