Project Management graduate with a passion for career advancement and a strong background in customer service. Possesses exceptional comprehension skills and demonstrates comprehensive English communication.
Overview
3
3
years of professional experience
Work History
Hotel Guesr Requests and Services
Handing The Special Guest Requests And Guest Loan
04.2023 - Current
Handing special guest requests and guest loan items
Handling guest complaints
Resolved guest issues quickly and with great care and effectiveness.
Communicate and coordinate with the HK Department and Reception
Intern
I-security Center Co. Ltd, Thailand
10.2020 - 02.2021
Maintain updated records of purchased products, delivery information, and invoices
Maintained accurate records of all purchase orders, invoices, and vendor contracts for easy reference and compliance purposes.
Track orders and ensure timely delivery
Negotiating contract terms of agreement and product pricing
<ul>
<li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li>
</ul> at Equinix Data Center<ul>
<li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li>
</ul> at Equinix Data Center
Support as Cultural Mediator to EUAA Personnel Working at Questura of Milan for the Registration of International Protection Applications and the Reception Measures Requests at Interpreter And TransalationSupport as Cultural Mediator to EUAA Personnel Working at Questura of Milan for the Registration of International Protection Applications and the Reception Measures Requests at Interpreter And Transalation
Monitoring Security Systems and Responding to Alarms, Reports of Issues, or Requests for Assistance at FirstService ResidentialMonitoring Security Systems and Responding to Alarms, Reports of Issues, or Requests for Assistance at FirstService Residential