Jirattikarn Chaipattana
St.peters,New South Wales
Summary
With a proven track record at Merchants Of Ultimo, I excel in pastry preparation and creativity, enhancing customer satisfaction through exceptional food presentation and teamwork. Skilled in dough handling and communication, I consistently exceed expectations, leveraging my expertise to train staff and streamline processes for optimal efficiency and quality.
Overview
18
18
years of professional experience
Work History
Pastry Chef
Merchants Of Ultimo
09.2019 - 02.2022
- Assisted in training new hires, sharing knowledge of pastry techniques and best practices for workplace success.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Streamlined production processes by organizing daily prep work and prioritizing tasks according to deadlines.
- Collaborated with team members to complete large catering orders on time and within budget constraints.
Pastry Cook
The Grounds Of Alexandria
07.2018 - 06.2019
Sandwich Chef De Partie
Compass Group Management
11.2016 - 04.2018
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Streamlined sandwich-making process to reduce wait times for customers.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
- Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Conducted regular quality checks for ingredients, maintaining high standard of products offered.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Account Supervisor
Dentsu (Thailand)
12.2006 - 06.2009
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Coordinated with creative teams to develop innovative advertising campaigns that exceeded client expectations.
- Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
- Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
- Provided strategic recommendations and managed agency resources to fulfill client's marketing needs.
- Led successful ad campaign launches by effectively coordinating resources across multiple departments and stakeholders.
- Delivered timely reports on campaign performance, providing actionable insights for improvements.
Account Executive
Fareast DDB (Thailand)
03.2004 - 08.2006
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Education
Certificate III - Retail Baking (Combined)
TAFE NSW
NSW08.2017
Advanced Diploma Of Business - Business Administration
Australian Institute of Professional Edutcation
North Sydney12.2012
Diploma Of Marketing - Marketing Management
Australian Institute of Professional Edutcation
North Sydney10.2011
Bachelor Of Arts - Advertising
Chulalongkorn University (Bangkok)
Thailand04.2001
Skills
- Food safety
- Dough handling
- Precision measuring
- Sanitation practices
- Cake decorating
- Allergen awareness
- Temperature control
- Flavor pairing
- Ingredient selection
- Chocolate tempering
- Glazing techniques
- Frosting application
- Baking techniques
- Communication
- Pastry preparation expertise
- Pastry preparation
- Creativity and innovation
- Training staff
- Catering expertise
- Icings and fondant
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking Abilities
- Kitchen safety
- Decision-making
- Cake and pastry decoration
- Oven operation
- Equipment cleaning
- Microsoft office
- Team building
- Health and safety compliance
- Task prioritization
- Self motivation
- Stock rotation
- Food presentation
- Professionalism
- Quality control
- Ingredient preparation
- Time management abilities
Timeline
Pastry Chef
Merchants Of Ultimo
09.2019 - 02.2022
Pastry Cook
The Grounds Of Alexandria
07.2018 - 06.2019
Sandwich Chef De Partie
Compass Group Management
11.2016 - 04.2018
Account Supervisor
Dentsu (Thailand)
12.2006 - 06.2009
Account Executive
Fareast DDB (Thailand)
03.2004 - 08.2006
Certificate III - Retail Baking (Combined)
TAFE NSW
Advanced Diploma Of Business - Business Administration
Australian Institute of Professional Edutcation
Diploma Of Marketing - Marketing Management
Australian Institute of Professional Edutcation
Bachelor Of Arts - Advertising
Chulalongkorn University (Bangkok)
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