Jisna Tresa Raju
Perth
Summary
Seasoned Business Intelligence Analyst with background in converting complex data into actionable insights to drive decision-making processes. Skilled in analyzing trends, crafting detailed reports, and enhancing business operations through technology solutions. Demonstrated ability to work collaboratively across teams to implement improvements, leading to increased efficiency and productivity.
Overview
1
1
year of professional experience
Work History
Front of House Supervisor
Royal's Chicken and Burgers
Perth
03.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Managed financial transactions at the end of each shift ensuring accuracy in cash handling procedures.
- Handled complaints, settled disputes and resolved customer conflicts.
Bartender Shift Manager
Royal's Chicken and Burgers
Perth
03.2024 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Assisted staff by serving food and beverages or bussing tables.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Team Member
Optus Stadium
Burswood
09.2024 - Current
- Rotated through series of different stations based on team needs.
- Identified needs of customers promptly and efficiently.
- Built and maintained working relationships with peers and upper management.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
Education
Master of Business - Business Analytics
University of Western Australia
Perth, WA12-2025
Bachelors - Retail Management And IT
Jesus And Mary College
India05-2024
Skills
- Quantitative Data Interpretation
- Project management
- Team leadership
- Strategic planning
- Problem solving
- Project presentation
- Customer targeting
- Customer service
- Tableau expertise
- Data visualization
- Clear communication
- Attention to detail
Languages
English
Professional
Hindi
Native/ Bilingual
Malayalam
Native/ Bilingual
Affiliations
- Dance enthusiast – passionate about various dance styles, actively participating in cultural performances and events
- Youth Leadership – Served as Church Youth President, organizing community events, workshops, and outreach initiatives to engage and empower young individuals
- Event coordination – Planned and executed successful events, ensuring smooth operations, and active participation
- Community involvement – contributed to social causes through NGO work, participating in outreach programs, and fundraising efforts
- Avid Reader – dedicated to continuous learning, with a strong interest in literature, self-improvement, and cultural exploration
Timeline
Team Member
Optus Stadium
09.2024 - Current
Front of House Supervisor
Royal's Chicken and Burgers
03.2024 - Current
Bartender Shift Manager
Royal's Chicken and Burgers
03.2024 - Current
Master of Business - Business Analytics
University of Western Australia
Bachelors - Retail Management And IT
Jesus And Mary College
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