Jisun Heo
Summary
Service Officer
Professional reservations specialist equipped to manage and optimize booking processes. Skilled in enhancing customer experience, overseeing reservation systems, and training staff. Focused on team collaboration and achieving outcomes. Reliable, adaptable, and efficient with strong communication and organizational skills.
Overview
23
23
years of professional experience
Work History
Inbound Reservations Supervisor
Tangalooma Island Resort
09.2022 - Current
- Supervised daily reservations operations, ensuring optimal customer service and reservation accuracy.
- Trained and mentored team members on best practices for managing bookings and guest inquiries.
- Implemented process improvements that enhanced efficiency in handling high-volume reservation requests.
- Coordinated communication between departments to streamline booking procedures and enhance guest experiences.
Inbound & Group Reservations Agent
Tangalooma Island Resort
08.2015 - Current
Reception(Cashier)
Tangalooma Island Resort
09.2010 - 01.2012
Restaurant Team Leader
Tangalooma Wild Dolphin Resort
05.2006 - 09.2010
- Korean liaison at Guest Services at Tangalooma Wild Dolphin Resort
Front Desk (Internship)
Hilton Cairns
05.2005 - 09.2005
- Executive Lounge Attendant
Internship
Central Tourism Development
09.2003 - 10.2003
- Company Overview: (The Owner of Marriott Seoul)
Internship
Westin Chosun Hotel Seoul
01.2003 - 02.2003
- Company Overview: (Human Resource)
Education
B.S. - Hotel Management & Tourism Management
Kyoung-gi University
02.2004
Internship Program - undefined
Hilton Cairns
09.2005
Health Service Support Skill Set - undefined
QLD TAFE
08.2020
Certificate 3 - Business Administration(Med)
QLD TAFE
09-2022
Skills
- Educated in service industry
- Good communications skills
- Able to communicate well with clients and meet deadlines
- Good understanding of the customer satisfaction
- Trained in Human Resource department, Hotel Westin Chosun Seoul
- Trained in Planning & Administrative department, Central Tourist Development (The owner of JW Marriott Hotel)
- Hotel Operator(Intern) in Hilton Cairns
- Korean Guest Liaison, Tangalooma Island Resort
- Assistant Front Office Manager, Tangalooma Island Resort
- Inbound & Group Reservations Agent, Tangalooma Island Resort
- Telephone reservations
- Schedule maintenance
Related Course Work
- Service Operations Management.
- Service Industry
- Human Relations in the Service industry.
- Front Operation
- Hotel Personal Management.
- Hotel Marketing.
- Restaurant in hotel
- RSA(Responsible of Service Alcohol)
Languages
Korean
Native or Bilingual
Timeline
Inbound Reservations Supervisor
Tangalooma Island Resort
09.2022 - Current
Inbound & Group Reservations Agent
Tangalooma Island Resort
08.2015 - Current
Reception(Cashier)
Tangalooma Island Resort
09.2010 - 01.2012
Restaurant Team Leader
Tangalooma Wild Dolphin Resort
05.2006 - 09.2010
Front Desk (Internship)
Hilton Cairns
05.2005 - 09.2005
Internship
Central Tourism Development
09.2003 - 10.2003
Internship
Westin Chosun Hotel Seoul
01.2003 - 02.2003
Internship Program - undefined
Hilton Cairns
Health Service Support Skill Set - undefined
QLD TAFE
B.S. - Hotel Management & Tourism Management
Kyoung-gi University
Certificate 3 - Business Administration(Med)
QLD TAFE