Jiten Majhi
Auburn,Nsw
Summary
Responsible and self-motivated individual who is seeking opportunities in customer service /Housekeeping, where I can utilize my knowledge and experience, acquired throughout my academic, professional, and volunteering work. I have experience of working as a housekeeping supervisor in Hotel Maden Inn and Hotel Room Attendant in Renaissance Hotel, Haikou China.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Silk Hospitality (Blacktown Mercure Hotel)
02.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Team Leader
QA Service Cronulla
01.2023 - 02.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through a positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Housekeeping Supervisor
Hotel Maden Inn
11.2020 - 02.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
Housekeeping Room Attendant
Sheraton Grand Macau Hotel
10.2019 - 10.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Room Attendant
Renaissance Hotel, Haikou
02.2018 - 01.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
Bachelor of Business in Hospitality Management - Hospitality
Canterbury Institute of Management
Sydney, NSW04.2025
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Staff Training
- Team Supervision
- Work Planning and Prioritization
- Quality Improvement
- Daily workflow improvement
- Leading Team Meetings
- Flexible Schedule
- Shift Scheduling
Languages
Chinese (Mandarin)
Limited Working
Hindi
Professional Working
English
Full Professional
Nepali
Native or Bilingual
Timeline
Housekeeping Supervisor
Silk Hospitality (Blacktown Mercure Hotel)
02.2024 - Current
Team Leader
QA Service Cronulla
01.2023 - 02.2023
Housekeeping Supervisor
Hotel Maden Inn
11.2020 - 02.2022
Housekeeping Room Attendant
Sheraton Grand Macau Hotel
10.2019 - 10.2020
Room Attendant
Renaissance Hotel, Haikou
02.2018 - 01.2019
Bachelor of Business in Hospitality Management - Hospitality
Canterbury Institute of Management
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