Jitender S Beniwal

• Managed relationships with cross-functional stakeholders both within and outside the organization
• Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Managed resources effectively to avoid unnecessary delivery delays
• Conducted regular vendor management program.
• Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
• Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
• Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
• Reduced customer complaints by implementing proactive communication strategies with clients.

• People management - hiring and developing high performing DC Operations teams)
• Ensuring we adhere to and exceed local Health & Safety standards
• Conducted capacity planning analysis, forecasting future growth and recommending appropriate resource allocation adjustments.
• Creating and maintaining metrics on all aspects of Data Centres and utilizing those metrics to drive positive changes
• Implementing service methodologies including incident management, problem management, change management, capacity management, etc
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Process improvement and uplifting existing processes and gap mitigation
• Financial acumen - cost control goals across stakeholders effectively; Reviewing and justifying budgets
• Coordinated regular audits of operational procedures, identifying areas for improvement and enhancing overall efficiency levels.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Collaborated with stakeholders to establish clear objectives and align data centre strategies with business goals.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.
• Facilitated smooth collaboration between departments through clear communication channels.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Implemented quality control systems to boost overall product consistency and reliability.

A member of Data Center Services under Global Cloud services of Oracle, OCI (Oracle Cloud Infrastructure). Regional portfolio, responsible for managing OCI regions – Sydney, Melbourne and Canberra. Key responsibilities include but not limited to:

• Regional DC Operations management ownership
• Liaising with internal teams & senior management
• Internal DCO Teams and DCEO critical facilities team management
• Assisting in the design, build, operational enablement and project delivery in new sites
• Represent DCS during technical escalations, root cause analysis and process upliftment as necessary
• Co-ordination and communication of activities amongst site teams, management teams during challenging & broad high-pressure scenarios
• Overseeing industry compliance certifications – PCI, SOC, ISO, SCEC etc
• Financial budgeting - Capex and Opex management
• Vendor management - regular MBRs, QBRs - holding vendors accountable for higher standards of quality and performance

Company: DXN specializes in Uptime certified Tier-III and Tier-IV containerized data centre

As DC manager I was heading the DC Operations team for efficient running of Sydney Data Center in Homebush.

• DCO Projects and Teams (People) management
• Ownership of the operation of a mission-critical facility
• High available critical facilities management through (Electrical, Mechanical, Security, IT SMEs)
• Responsible for benchmarks, baselines, and improvements to DC efficiency - process development and enhancement according to industry standards / certifications
• Assets lifecycle management

• As a motivated Project manager, lead the NSW Education Department's initiative to uplift network infrastructure in public schools across NSW region
• Managing all aspects of the project for the large Government project through Syndeticom team (planning, execution, delivery and closure)
• Time, assets, resources, quality management of projects and service delivery

• Company Overview: A member of DCS (Data Center Solutions) under MS Global Foundation Services which is behind the MS cloud
• GFS is responsible for delivering Microsoft Online Services around the world including Cloud infrastructure, security and compliance, operations, globalization, and manageability etc
• For Microsoft's product groups such as Bing, Azure, Hotmail, O365, and Microsoft's corporate infrastructures
• Key Responsibilities include:
• Data Center day-to-day operations and functioning management
• Vendor (local & Global) and Stakeholder Management
• Recruiting, promoting, training, disciplinary actions and other management functions
• Contributing to & maintaining industry compliance certifications – PCI, SOC, ISO etc
• Co-ordinate and guide communications with landlord and external service providers to successfully deploy complex clusters
• Monitor and manage the DC facilities including Critical environment, security, Access control, IT space management, CRAC, PDU, etc
• Managing DC projects, contributing to global process development, assisting with service design, security compliance
• Organize and prioritize IT projects within my DC and regionally
• DCPM / Site Manager

• Company Overview: A marketing subsidiary of MasterCard works closely with financial institutions like ANZ, Westpac bank and other companies to promote loyalty and rewards programs
• DC environment implementation and support of IT infrastructure projects in3 data centres located in3 countries with the IT Manager
• Manage and lead a small team to deliver IT projects & BAU Support
• Maintain HP SAN and Blade Server environment across the3 DCs
• Support600+ Servers across Dev, Systems Test, UAT, Pre-Prod and Production
• Server – Storage Specialist

• Delivering innovative, technical support solutions across a wide spectrum of datacenter technologies to Dell Pro - Support customers
• Worked in a collaborative environment, leveraging cross-functional relationships in networking, storage and server technologies
• Key Responsibilities included:
• Providing technical support on Dell Server and Storage products
• To troubleshoot and resolve complex IT technical problems in DC environments
• Incident / Case management for customers by managing timelines, complexity, and communications
• Incident Management
• Server Specialist