Jitender Singh

• Team Management: Assist in managing a team of lease abstraction specialists, providing guidance, training, and support, assigning tasks, and monitoring performance to ensure timely and accurate completion of projects.

• Quality Assurance: Ensure accuracy and completeness of lease abstractions by conducting thorough reviews and validations, identifying and correcting errors or inconsistencies, and adhering to established standards and guidelines.

• Process Improvement: Identify opportunities to streamline lease abstraction processes, develop and implement best practices, and contribute to the ongoing improvement of abstraction tools, templates, and workflows.

• Stakeholder Communication: Collaborate with internal stakeholders, such as lease administration teams, legal departments, and real estate managers, to gather necessary information, address inquiries, resolve issues, and ensure effective communication throughout the abstraction process.

• Review operational metrics, Monthly dashboards, performance metrics.

Project Management TraineeAce cohort program-One year certification

• Collaborated with senior project managers to assist in planning, executing, and monitoring project timelines, resources, and deliverables.
• Participated in project meetings, contributing ideas and insights to enhance project strategies and outcomes.
• Assisted in the preparation of project documentation, including project plans, status reports, and risk assessments.
• Conducted research to support project decision-making, identifying industry best practices and emerging trends.
• Communicated project updates and milestones to cross-functional teams, fostering clear and effective communication channels.
• Utilized project management tools (work front) to track project progress, tasks, and dependencies.

Senior Analyst

• Prepare, Analysis, review and forecast process related reporting activities such as Operational metrics, Trend and Pareto Analysis,Standard Operating Procedure, Monthly Reporting and Operational Plan for the process.
• Handling Reveal Tool to prepare weekly plans and fetch the productivity data of the team.
• Regular Interaction with Clients on call & through e-mail. Prepare Process knowledge test and organize refresher sessions, team meetings on regular intervals.
• Conduct team huddles and group discussions regarding challenges, success and learning from the previous day.
• First point of contact for escalation from onshore team (US) and responsible for resolving any issue in a timely manner.
• Provide training to new members of the team about different processes.
• Responsible for tracking and reporting of Service Level Agreement
• Prepared and presented financial reports to senior management and external stakeholders

• Supporting U.S. Region in Mortgage Process.

• Abstract construction related documents and prepare Lien, Release, Notice, Termination agreement etc • Quality check of the documents.

• Meeting set production, quality, customer service, and savings goals

• Managing issues to timely resolution, and escalating to management as appropriate