Jitendra Kumar
Ba, Fiji,Fiji Islands
Summary
Enthusiastic Gas Station Attendant with 30 years of experience in service. Dedicated to comprehensively enhancing customer experiences through helpfulness and maintaining a clean workspace. Successful at restocking quickly and assisting customers.
Overview
29
29
years of professional experience
Work History
Forecourt Attendant
Mobil Service Station
01.2001 - Current
- Supported fuel station safety as top priority in work for benefit of team members, customers and business.
- Enhanced safety standards by conducting regular inspections of fuel dispensing equipment and reporting any issues promptly.
- Watched customers at pumps to help prevent drive-offs, unsafe misuse of gasoline containers and pumping of multiple cars within same transaction.
- Responded to customer inquiries regarding fuel types, pricing, and payment options with accurate information.
- Monitored operations by writing daily reports and maintaining accurate sales records.
- Maintained inventory of all saleable items.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Managed cash transactions efficiently, balancing registers accurately at shift''s end for seamless handover to incoming attendants.
- Maintained up-to-date knowledge of industry best practices through ongoing training sessions provided by company management or external sources when applicable.
- Supported inventory management processes by tracking stock levels in-store and alerting supervisors when replenishment was needed.
- Increased sales revenue through suggestive selling techniques while assisting customers in making informed purchasing decisions.
- Collaborated with supervisors to develop strategies aimed at improving overall customer experience and boosting revenue growth within the facility.
Forecourt Attendant
Shell
09.1997 - 12.2001
- Promoted current promotions or special offers available to customers during their visit to drive additional sales opportunities.
- Collaborated with supervisors to develop strategies aimed at improving overall customer experience and boosting revenue growth within the facility.
- Increased sales revenue through suggestive selling techniques while assisting customers in making informed purchasing decisions.
- Improved customer satisfaction by providing efficient and friendly service at the fuel pumps.
- Supported inventory management processes by tracking stock levels in-store and alerting supervisors when replenishment was needed.
- Managed cash transactions efficiently, balancing registers accurately at shift''s end for seamless handover to incoming attendants.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Forecourt Attendant
BP
03.1995 - 02.1997
- Upgraded store appearance by maintaining cleanliness both inside and outside the facility including window washing and display organization.
- Trained new employees on proper fuel handling procedures and safety guidelines, ensuring consistency in service delivery.
- Responded to customer inquiries regarding fuel types, pricing, and payment options with accurate information.
- Assisted customers with refueling, ensuring a smooth and positive experience for all patrons.
- Supported fuel station safety as top priority in work for benefit of team members, customers and business.
Education
No Degree -
Wailailai Sanatan School
BA, FIJI1988
Skills
- Team player and work with less or with no supervision
- Good command of oral English
- Assist in building better team relation
- Set goals and formulate plans to reach them
- Prioritize activities in order of Urgency
- Interact with people in a friendly warm manner
- Reliability and punctuality
- Adaptable to change
- Customer Engagement
- Cash Handling Accuracy
- Environmental awareness
- Fuel Dispensing Proficiency
- Pump maintenance understanding
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Customer service and assistance
- Cash Handling
- Flexible Schedule
- Training and coaching
- Inventory Maintenance
- Facility Management
- Store maintenance
- Strong Work Ethic
- Positive Attitude
- Attention to Detail
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Educational Qualifications
WAILAILAI SANATAN SCHOOL-BA, 1988, 1986
Personal Particulars
Jitendra Kumar, 45 Years, Male, Lot 404 Manuka Street, Nakasi, PO Box 9495, Nakasi, 9265317/6205986, Ba Mission Hospital, Ba, Fiji Islands.
References
- Melba Lala, National Operations Manager, Melbalala@gmailk.com
- Mrs. Kashmeer Chand, Accountant, SPC-(Asia Pacific Eng. Ltd), Walubay, Suva, 9027203
Hobbies and Interests
- Making friends, meeting people
- Watching movies and listening to Music
Timeline
Forecourt Attendant
Mobil Service Station
01.2001 - Current
Forecourt Attendant
Shell
09.1997 - 12.2001
Forecourt Attendant
BP
03.1995 - 02.1997
No Degree -
Wailailai Sanatan School
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