JITENDRA MAHARANA
Summary
An Australian permanent resident, meticulous analytics professional eager to provide holistic data acquisition and management services. Leverages novel techniques and technologies to squeeze maximum value from owned and acquired assets. Dedicated to exceeding business goals through careful exploitation of all available resources.
Driven by embracing the principles of "Ichigo Ichie" and "Carpe Diem," dedicated to living fully engaged and mindful in the present, extracting maximum value and fulfilment from experiences.
Holds distinguished credentials from PMI as a PMP and PMI-ACP, and ICAgile as an Agile Coach.
Overview
23
23
years of professional experience
3
3
Certificate
Work History
Project Manager
DPIRD, Western Australian Government
08.2023 - Current
- Responsible for establishing systems and protocols for continuous data analysis to support decision-making processes in projects related to data democratization, ensuring equal access and understanding across all organizational levels, resulting in 20% increase in data accessibility and 15% improvement in decision-making efficiency.
- Managed projects aimed at establishing data governance frameworks, data quality standards, and data security measures, resulting in 30% reduction in data errors and 25% increase in data security compliance across the organization.
- Oversaw projects to ensure accuracy and relevance of data modeling, collaborating with stakeholders to validate assumptions and refine models, resulting in 40% increase in predictive accuracy and 20% reduction in modeling time.
- Managed projects to transform complex data into understandable and actionable insights, ensuring timely delivery and coordinating with cross-functional teams, resulting in 25% improvement in project efficiency and 20% increase in stakeholder satisfaction.
Service Delivery Manager
Cloud Blue, Ingram Micro Inc.
07.2022 - 07.2023
- Responsible for overseeing service delivery, operations, and tracking tickets and SLAs effectively using data visualization techniques, with focus on leveraging Power BI features. Achievements include 15% increase in SLA adherence and 20% improvement in service delivery efficiency.
- Managed ticketing systems to track customer requests, incidents, and service issues, ensuring timely resolution and high customer satisfaction. Results include 25% reduction in resolution time and 30% increase in customer satisfaction ratings.
- Focused on utilizing Power BI features to analyze service delivery metrics, ticketing data, and SLA performance, creating visually compelling dashboards and reports for stakeholders. Achievements include 40% improvement in data accuracy and 20% increase in stakeholder engagement.
Transition Manager, Managed Services
Infosys Limited
03.2020 - 06.2022
- Transitioned DC and network operations as Managed Services Model to ensure seamless service delivery.
- Designed service catalogue for Managed Services Model, leading to 30% improvement in service offering clarity.
- Accountable for meeting customer expectations and driving service performance, achieving 25% increase in customer retention and 20% improvement in service delivery metrics.
- Led personnel management, fostering continuous improvement, resulting in 20% increase in employee productivity and reduction in staff turnover.
- Allocated resources and monitored KPIs for service excellence, leading to 30% improvement in resource utilization and 25% increase in KPI attainment rates.
- Acted as Single Point of Contact (SPOC) for major incident resolution, ensuring timely resolution and ZERO disruption to production lines.
- Supervised 24-hour customer service desk for network operations, resulting in 25% improvement in response times.
IT Support Lead for Shared Services Transformation
Infosys Ltd.
09.2017 - 03.2020
- Responsible for overseeing transformation program and effectively tracking initiatives and SLAs using data visualization techniques, with focus on leveraging Power BI features. Achievements include 20% increase in initiative tracking accuracy and 15% improvement in SLA adherence.
- Managed software and tool license and subscription operation cost and budgeting. Review of usage and controlling subscription request led to 15% cost saving.
- Ensured availability, reliability, and performance of IT systems and infrastructure in shared services program.
- Managed customization of IT software. Leveraging data analytics, identified key areas for customization resulting in 30% improvement in software usability and user satisfaction.
Service Delivery Manager Connected Cars
NTT DATA Global Technology Services Co., Ltd
04.2015 - 09.2017
- Utilized Lean Startup extensively to create service designs aimed at resolving data, design, and middleware dependencies for successful delivery and operations of connected mobility services.
- Employed SAFe methodology for PI Planning and interacted with business stakeholders to align services with customer expectations and project objectives.
- Applied BDD techniques and collaborated with technical and UI/UX teams to design and deliver seamless and satisfactory user experience in mobile app and web services development.
Project Manager
Tata Consultancy Services Japan Limited
10.2008 - 04.2015
- Supported Product Owners in Agile planning and backlog refinement
- Facilitated daily stand-up meetings, resolved team issues as a Scrum Master, and led Agile training sessions
- Received CLP Faculty Award in 2014
Project Lead
Wipro Technologies
05.2002 - 09.2008
- Led onsite projects, overseeing tool development of IDE (Integrated Development Environment) for Position Controller and Motion Control Units
- Managed Data Trace OCX development and knowledge transition
- Received internal awards for knowledge management.
Education
Masters - Computer And Information Sciences
Ravenshaw College, Utkal University
Odisha, India09.2001
Skills
- Insights generation
- Data analysis
- Data visualization, Power BI
- Report generation
- Dashboard creation
- Information management
- Data quality assessment
- Data modelling
- Data governance
- Active listening
- Engaging with stakeholders
- Collaborative teamwork
- Business value orientation
- Growth mindset
- Technical and quality communication
Certification
- Agile Coach Certification : ICP-ACC from International Consortium for Agile (ICAgile) Certified Professional in Agile Coaching (Certified in: Jun 2023)
- PMP Certification from Program Management Institute (Certified in: Jun 2009)
- PMI- ACP Certification from Program Management Institute (Certified in: Feb 2013)
- Certified Scrum Master (CSM) certification from Scrum Alliance (Certified in: Dec 2014)
- Japanese Language Proficiency Test (JLPT) Level 2 - (Certified in: Jan 2008)
Languages
Japanese
Native or Bilingual
English
Native or Bilingual
Timeline
Project Manager
DPIRD, Western Australian Government
08.2023 - Current
Service Delivery Manager
Cloud Blue, Ingram Micro Inc.
07.2022 - 07.2023
Transition Manager, Managed Services
Infosys Limited
03.2020 - 06.2022
IT Support Lead for Shared Services Transformation
Infosys Ltd.
09.2017 - 03.2020
Service Delivery Manager Connected Cars
NTT DATA Global Technology Services Co., Ltd
04.2015 - 09.2017
Project Manager
Tata Consultancy Services Japan Limited
10.2008 - 04.2015
Project Lead
Wipro Technologies
05.2002 - 09.2008
Masters - Computer And Information Sciences
Ravenshaw College, Utkal University
Accomplishments
Awards:
- Recognition for achieving a critical milestone in a mega program - 2021 @ Infosys Limited
- CLP Faculty Award for Agile & Scrum training sessions - 2014 @ Tata Consultancy Services
- Service & Commitment Award (5 yrs.) - 2014 @ Tata Consultancy Services
- Outstanding Performance in Smart Card Project - 2010 @ Tata Consultancy Services
- Significant Contribution to Knowledge Management - 2007 @ Wipro Technologies
Key Assignments
- As an Iteration Manager, I successfully oversaw the planning, execution, and delivery of each iteration. I collaborated closely with the team to address any impediments, facilitated productive retrospective meetings, and drove continuous improvement for future iterations.
- Facilitated agile ceremonies and provided coaching as a Scrum Master.
- Proactively managed multiple projects, mitigating risks. Led agile service delivery for Data Center and Networks. Utilized PowerBI for portfolio-level metric analysis.
- Leveraged JIRA and project management tools for transparent progress tracking and effective communication.
- Led the adoption of SAFe as an Agile Coach. Established Agile Release Trains, collaborating with Product Owners to refine user stories and backlogs.
- Certified Agile Practitioner with expertise in agile methodologies and portfolio-level metrics analysis.
Technology Competencies
Process & Misc.
- ITIL Framework for Service Delivery, Agile and Scrum Methodology Practitioner, Program & Project Management Professional
Software Technology
- Project management tools (Jira, Trello, Asana), Collaboration tools (Slack, MS Teams, Lucidchart, Microsoft Whiteboard), Development tools (GitHub, Bitbucket, Gerit, Jenkins), Analytics and metrics tools (Power BI, Google Analytics), Azure DevOps, MS Project
Domain
- Managed Services Service Delivery, Shared Services Transformation, Large scale agile frameworks such as Scaled Agile frameworks(SAFe), Disciplined Agile Delivery (DAD) and Nexus.
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